Lead Technician

Dale Howard Auto of Iowa Falls is looking for an experienced Lead Technician to lead a dynamic team in a fast-paced environment! If you're ready to drive excellence, ensure top-tier service, and elevate shop performance, we want you on our team.  Monday - Friday hours and an air conditioned shop!!

Purpose of the Position:

The Lead Technician plays a key role in supporting the service department by providing technical expertise, leadership, and daily coordination of the technician team. This position focuses on maintaining workflow efficiency, ensuring quality repairs, and driving accountability through daily goals and communication.  

Key Roles & Responsibilities:

• Help mentor, support & develop fellow technicians through technical support and guidance
• Participate and help lead daily Fixed Operations team huddles
• Monitor shop workflow & work in process goals
• Ensure quality and efficiency in work completed and departmental processes
• Responsible for helping establish, track and monitor team members performance goals  
• Continuous improvement and professional development

Daily Tasks:

• Lead the morning technician huddle to review daily objectives, assignments, and priorities.
• Monitor technicians’ progress throughout the day, ensuring daily work-in-process (WIP) goals are met.
• Serve as the first point of contact for technical guidance and troubleshooting.
• Support the Service & Parts Manager and Service Advisor in distributing work fairly and efficiently among technicians.
• Ensures team members are tracking and reporting their daily performance measurable(s)
• Review repair orders for accuracy, efficiency, and quality control before completion.
• Mentor and coach team members to support skills development and productivity.
• Provide feedback to the Service Manager on technician performance, shop workflow, and process improvements.
• Ensure a safe, organized, and professional work environment in the service shop.
• Assist with diagnostic and complex repair work as needed.
• Promote teamwork, accountability, and a culture of customer-first service.
• Stay current with OEM training and new technologies.
  Model professional development and continuous improvement for the team.
• Other duties as assigned

Skill Requirements:

• Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details.  This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
• Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.  This includes being aware of the impact of one’s own behavior on others, using active listening skills  to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
• Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking.  This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
• Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions.  This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
• Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems.  This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
• Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations.  This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services.  This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job.  Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.

Physical Requirements:

• Moving about the dealership to complete auto service and repair
• Using hand and/or power tools and equipment consistent with industry standards
• Standing for 6 to 9 hours in a shift
• Normal color vision and depth perception. Visual acuity correctable to 20/20
• Ability to read information from printed sources and computer screens
• Frequent bending, stretching, lifting, reaching, and climbing
• Utilizing physical and manual dexterity, repetitive hand movements
• Lifting up to 70 lbs unassisted. Assisting other employees to lift heavier objects

Working Conditions:

• Noise
• Vibration
• Paint
• Dust
• Exhaust fumes
• Other hazardous and non-hazardous materials

Qualifications:

• High school diploma or the equivalent 
• Ability to read and comprehend instructions and information
• Valid driver’s license and acceptable driving record
• Maintains certifications or licenses required by state law
• Maintains certifications or training completion as required by vehicle manufacturer
• Completion of technical school or other form of instruction or training
• Owns tools required to perform repairs and services

Regular Schedule:

Monday - Friday  7:30 am - 5:30 pm