Lead Reporting Analyst - Member Retention and Satisfaction

Company :

Job Description : 

GENERAL OVERVIEW:  

The Reporting Analyst is responsible so collect, validate, analyze and organize data into meaningful reports to support strategic business objectives, particularly in the areas of member retention and satisfaction. This role involves manipulating and extracting data to meet customer needs; working with multiple data sets and sources and combining data to generate reports through mainframe and/or PC applications by utilizing established applications/programs or developing new applications/programs; develop work plans to meet deadlines, accurately estimating completion dates and communicating report status to customers and management; and resolve business problems related to automated systems and provide data analysis and recommend solutions.

This is a hybrid based role in Pittsburgh, PA, Camp Hill, PA or Buffalo, NY.

ESSENTIAL RESPONSIBILITIES: 

1. Generate reports through mainframe and/or PC applications utilizing established applications/programs or developing new applications/programs.

2. Develop custom files/reports in mainframe and PC formats and/or applications.

3. Develop work plans to meet deadlines, accurately estimate completion dates and communicate status.

4. Resolve technical problems related to automated systems, perform analysis, develop and implement test plans and implement solutions.

5. Other duties as assigned or requested.

III. QUALIFICATIONS:

Education, Licenses/Certifications, and Experience

Minimum

• High school diploma or GED is required for all levels
• 7 - 10 years of related progress experience in the area of specialization including experience in leading projects of varying size and complexity. Exempted experience requirements effective August 2016.
• Experience with end-user reporting tools

Preferred

• Experience with end-user reporting tools
• Bachelor’s degree in Math, Computer Science, Quantitative Business Analysis or related field
• Experience with SAS, Excel, Tableau, Power BI and databases
• Healthcare experience is a plus: Analyzing enrollment and disenrollment data, CMS data sets, layering with call center and marketing data to measure campaign effectiveness and engagement strategies. Experience segmenting member populations by demographics, geography, or other traits.
• Experience in a role focused on improving member experience or retention is a plus as well.

Knowledge, Skills and Abilities 

IV. SCOPE OF RESPONSIBILITY 

Does this role supervise/manage other employees?         

No 

Is Travel Required?

No  

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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