Lead, ReBIRD Service Operations - NAM

Department: Commercial - ReBIRD Reports to: VP, ReBIRD Location:  North Vancouver, B.C. Your Opportunity at ARC’TERYX: As the Director, ReBIRD Global Transformation & Capabilities, you are the executive visionary and strategic leader shaping Arc’teryx’s 3-5 year global circular service ecosystem. You own the holistic engine that powers ReBIRD globally – unifying Service Capabilities and Operations, Product Ownership in Enterprise Technology, Data Analytics and Insights, together with cross-functional Care & Repair Operations, into a seamless, end to end strategic function. You lead a multi-disciplinary organization responsible for defining global standards, accelerating tech-enabled circular services, and leveraging data to drive commercial viability across owned vertical channels, wholesale and experiences.  You will partner directly with executive leadership across Supply Chain, Technology, Commercial, Finance and Brand to ensure circularity becomes a major growth driver and competitive differentiator for Arc’teryx, globally. This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada. Meet Your Future Team: Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale.  The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.  The ReBIRD Global Capabilities organization powers the operational frameworks, digital tools, and analytics behind our care & repair service programs.