Lead Operations Processor| Military Boots to Banking - Veteran Initiative

About this role:

Wells Fargo is seeking a Lead Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. Within these groups Learn more about the career areas and lines of business at wellsfargojobs.com.

- 2nd Pass Remittance

– Dispositions

- Cash Research and ePay

- Special Handling Cash

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In this role, you will:

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team

• Provide feedback and present ideas for improving or implementing processes and tools within Operations group

• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation

• Prioritize work and provide daily work leadership and mentorship to team

• Provide training and technical guidance to less experienced staff

• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• Serve as a resource to other departments on transaction structure, documentation, and company policies

Required Qualifications:

• 4+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions

• Military experience with tracking information in multiple computer systems with high level of accuracy

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

• US Military Service in US Army, US Marine Corps, US Navy, US Air Force, US Coast Guard, US Space Force

• Experience reviewing and researching banking transactions, payments, remittance exceptions, cash application discrepancies, and account activity

• Strong knowledge of financial services operations, including investigations, fraud detection, anti-money laundering (AML), Bank Secrecy Act (BSA), and regulatory compliance requirements

• Experience utilizing multiple research and servicing systems such as InfoLease, ISM, and other operational research tools to investigate and resolve complex issues

• Proven analytical skills with the ability to research, interpret, and summarize large volumes of data while identifying trends, discrepancies, and root causes

• Demonstrated ability to make timely and independent decisions when resolving payment exceptions, cash application issues, and operational inquiries

• Strong attention to detail, accuracy, and quality while handling sensitive financial transactions and confidential customer information

• Knowledge and understanding of regulatory compliance requirements, including USA PATRIOT Act, AML, and customer/entity verification processes

• Ability to effectively navigate multiple systems, applications, and search tools while managing competing priorities in a fast-paced, deadline-driven environment

• Excellent verbal, written, and interpersonal communication skills with the ability to collaborate across teams and organizational levels

• Proven ability to adapt to new policies, procedures, systems, and business processes while maintaining productivity and quality standards

• Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Access

• Ability to train, mentor, and provide guidance to team members while contributing to a collaborative team environment

• Demonstrated ability to consistently achieve high production, accuracy, and customer service standards

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• 801 Walnut St
  DES MOINES, IA

#Boots2Banking

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.