TSI - Patiala
Aditya Birla Group
Lead - GRT
About this role
Primary Purposes:
- Strong conceptual and analytical skills to view complaints from a 360-degree perspective to influence and manage stakeholders.
- Managing the Grievance Redressal framework of the NBFC and ensure they run efficiently and smoothly
- To provide interpretation of Regulatory guidelines around the themes of Consumer Protection, Grievance Redressal, Fair Business Practices, Customer Service and other circulars having a bearing on complaints in to implementation of BAU workflow
- Lead a team of Team Leads who in turn will lead Complaints management specialists and providing them with tactical leadership to effectively manage key metrics including but not limited to TAT, Quality of resolution, First Pass through (FPT) and containment to complaint to the next level& direction to Audit & compliance; drive the framework of governance within the vertical & being the face to Regulatory stakeholders.
Ensure that the GRT Unit is compliant with all Regulatory requirements, emanating from the regulator, Internal & external Auditors
Key Responsibilities |
Ensuring the NBFC is compliant with regulatory &internal guidelines on overall scope of Services. |
Ensuring new regulations are implemented across services |
Work closely on escalated complaints from regulator to determine the efficacy of processes and controls |
Translate all new/updated Services related regulations into actionable items |
Ensure that all teams have implemented the guidelines in line with internal compliance standards based on regulatory requirements |
Ensure the NBFC is compliant with all regulatory circulars covering Customer Services |
Facilitating and monitoring Banking Ombudsman actionable, Adhoc requirements – RBI, BO, NCH |
Ensuring Regulatory Reporting viz Annually, Half yearly and Quarterly reporting as per RBI /IRDA regulations RBS Tranche I, IA, III |
Frequently Asked Questions
Is the salary disclosed for the Lead - GRT position at Aditya Birla Group?
The salary for this Lead - GRT role at Aditya Birla Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead - GRT position at Aditya Birla Group located?
This Lead - GRT role at Aditya Birla Group is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Lead - GRT position at Aditya Birla Group?
Click the "Apply Now" button on this page. You will be redirected to Aditya Birla Group's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Lead - GRT job at Aditya Birla Group posted?
This Lead - GRT position at Aditya Birla Group was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead - GRT
Aditya Birla Group
You'll be redirected to Aditya Birla Group's official application page on peoplestrong.