Lead Field Service Engineer - Power Systems

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The Opportunity

We are seeking an experienced and results-driven Lead Field Service Engineer to lead and coordinate all field service operations within an assigned geography and service portfolio. In this role, you will be responsible for ensuring the safe, efficient, and profitable execution of commissioning, maintenance, troubleshooting, repairs, upgrades, modernization projects, technical support, and service agreements. You will drive operational excellence by delivering superior customer service, meeting contractual and financial commitments, and ensuring compliance with Hitachi Energy policies, safety requirements, and quality standards. The successful candidate will play a key role in developing high-performing teams, strengthening customer relationships, optimizing service delivery, and fostering a culture of continuous improvement to support sustainable business growth and customer satisfaction.

How you will make an impact

Health, Safety, Quality & Compliance

• Ensure compliance with HSE, quality, contractual, and regulatory requirements across all service activities.

• Promote a strong safety culture through risk management, audits, toolbox talks, and continuous improvement initiatives.

• Lead corrective actions, root cause analysis, and lessons learned to improve operational performance.

Field Service Operations & Leadership

• Lead and coordinate field service teams and subcontractors to deliver safe, efficient, and high-quality service execution.

• Oversee installation, commissioning, maintenance, inspections, technical support, upgrades, repairs, service agreements, and decommissioning activities.

• Ensure consistent application of service standards, processes, and best practices while driving operational excellence and resource optimization.

Customer Relationship & Business Development

• Act as the primary escalation point for service-related matters and maintain strong customer relationships.

• Drive customer satisfaction through responsive service delivery and proactive communication.

• Support sales and tendering activities by providing technical expertise, execution planning, cost estimates, and identifying growth opportunities within the installed base.

Financial Performance & People Development

• Monitor budgets, profitability, resource utilization, and cost performance to achieve business targets.

• Manage workforce planning, competency development, training, and certification programs.

• Coach and develop field service personnel to strengthen technical and leadership capabilities.

Reporting & Continuous Improvement

• Ensure accurate service documentation, compliance records, and performance reporting.

• Monitor key operational KPIs and implement best practices to enhance service quality, efficiency, and customer satisfaction.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Bachelor’s degree in Electrical Engineering, Power Engineering, Mechatronics, or a related discipline.

• 8-12 years of experience in power systems, field service operations, commissioning, maintenance, asset management, or a related area.

• Demonstrated experience leading teams and managing service operations in a supervisory or leadership capacity.

• Strong knowledge of utility, transmission, distribution, substation, transformer, power quality, and protection & control systems.

• Proven ability to manage customer-facing service activities while delivering safe, high-quality, and efficient operational performance.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.