Lead Debt Recovery Performance Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

This role is critical to maintaining our position at the forefront of the debt sector. The key to our success has been the high quality and flawless execution of debt recovery strategies for our clients and the ability to constantly innovate, demonstrating short and long term value.

The Lead Debt Recovery Performance Analyst is responsible for driving continuous improvement in debt recovery strategies. You will be part of a high performing team delivering market-leading services, and making a meaningful impact on client outcomes.

What you'll do

• Strategy & Innovation: Devise and execute superior portfolio strategies to optimise liquidation and collections while driving a "test and learn" agenda for new data and strategies.

• Stakeholder Engagement: Act as a key point of contact for clients and internal partners (Supplier Management, Operations) to communicate performance and influence strategic objectives.

• Portfolio Oversight: Manage all aspects of the performance of client portfolios, ensuring the effective handling of a range of customer statuses, including early to late-stage arrears and personal insolvencies, as applicable.

• Process Optimisation: Identify and implement efficient solutions to automate processes and enhance product developments through rigorous testing and validation.

• Reporting & Insight: Own the development and delivery of Management Information (MI) that provides deep insight to internal and external stakeholders and identifies opportunities for improvement.

• Financial Performance: Support the management team in forecasting and communicating the business's financial performance while identifying revenue opportunities through portfolio deep dives.

• Operational Support: Provide analytical support to Relationship and Operational teams to ensure the delivery of exceptional service to clients.

• Data Integrity: Responsible for the reconciliation of data between multiple sources to ensure accuracy and high-quality output.

What experience you need  

• Analytical Expertise: Exceptional analytical and problem-solving skills with a high degree of rigour and the ability to translate business objectives into an analytical agenda.

• Industry Background: Proven experience working in a high-performing Collections or Recoveries environment.

• Technical Proficiency: Advanced experience with data set manipulation and database environments such as SQL.

• Numeracy & Precision: Exceptional numeracy skills with a meticulous attention to detail.

• Communication & Influence: Strong interpersonal skills with the confidence to influence stakeholders at the highest levels and effectively communicate complex analytical insights.

• Delivery: Experience delivering high-quality output within tight deadlines.

What could set you apart

• Advanced Technical Skills: Experience using Python for data manipulation and advanced analytics. Familiarity with Google workspace tools.

• Academic Background: A BA/BSc (2:1 or higher) in Mathematics, Statistics, or another numerically focused degree.

• Broad Financial Context: Prior experience within the wider Financial Services sector.

• People Management: Prior experience of managing a small team to deliver analytical insights and data-informed initiatives

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely. 

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

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