Lead-Customer Experience
sutherland
Lead-Customer Experience
About this role
Company Description
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ and customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. With this goal in mind, we employ various digital tools and technologies such as speech and text analytics, business intelligence tools, etc. to fetch relevant information from the data that we receive and summarize that in the form of actionable insights for managers to implement and improve performance
Job Description
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members.
Qualifications
Our most successful candidate will have: - Six months experience in process transformation - Ability to work in MS Office - Ability to work in a fast-paced environment - Pro-active ability in developing trust and professional rapport with employees and team members., work as a team-player - Strong analytical skills., be able to interpret data, identify trends, and make suggestions for improvements - Strong verbal and written communication skills., be able to communicate in a clear, constructive, and professional manner
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Lead-Customer Experience position at sutherland?
The salary for this Lead-Customer Experience role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead-Customer Experience position at sutherland located?
This Lead-Customer Experience role at sutherland is based in Davao City, Davao Region, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead-Customer Experience role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Lead-Customer Experience role at sutherland.
How do I apply for the Lead-Customer Experience position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Lead-Customer Experience job at sutherland posted?
This Lead-Customer Experience position at sutherland was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead-Customer Experience
sutherland
You'll be redirected to sutherland's official application page on SmartRecruiters.