Senior Project Manager
kurtosys
Lead Consultant – Service Delivery
kurtosys· Service Delivery
About this role
About Kurtosys:
Data/content publication platform for asset & wealth managers. Founded 2002, ISO-27001 certified, 4 global offices.
The role:
Own delivery execution for support & managed services (reporting + digital), leading a team growing into 24/5 across APAC/EMEA/US.
Suits a senior technical support specialist, systems/integration engineer, solutions engineer/implementation consultant, or software engineer, comfortable operating tactically now, with ambition to grow into strategic leadership role over time.
What you'll do:
- Own support delivery end-to-end; keep the service desk within SLA,
- Personally diagnose and resolve escalated technical issues,
- Triage and escalate cases, gathering client requirements,
- Build triage/escalation/trend-analysis practices, incl. AI-assisted tooling,
- Be the senior escalation point for at-risk clients and aging work,
- Drive managed-services optimisation (process, tooling, solution design),
- Partner with product/engineering on self-service opportunities,
- Report efficiency gains to leadership,
- Coach and develop the team; grow into leadership-group involvement over time.
What you need:
- 7–10 yrs in technical support, systems/integration engineering, solutions engineering, or software engineering (SaaS/technical environment),
- Proven end-to-end ownership of technical delivery,
- Hands-on: SQL, JSON/XML/CSV, APIs, integrations,
- Coaching aptitude and interest in growing into people leadership,
- Strong communicator, detail-oriented, proactive escalator,
- Improvement-minded.
Nice-to-have:
- Multi-region SaaS support (24/5),
- Asset/wealth management background,
- AI/automation in support.
If you're the person who gets pulled in when things get hard and loves being the one to solve it, we want to hear from you.
Apply now and let's build something great together!
Frequently Asked Questions
Is the salary disclosed for the Lead Consultant – Service Delivery position at kurtosys?
The salary for this Lead Consultant – Service Delivery role at kurtosys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Consultant – Service Delivery position at kurtosys located?
This Lead Consultant – Service Delivery role at kurtosys is based in Claremont, Western Cape, South Africa, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Consultant – Service Delivery role at kurtosys full-time or part-time?
This is listed as a Full Time position. It is posted as a Lead Consultant – Service Delivery role in the Service Delivery department at kurtosys.
Which team or department does the Lead Consultant – Service Delivery at kurtosys belong to?
This Lead Consultant – Service Delivery position is part of the Service Delivery department at kurtosys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead Consultant – Service Delivery position at kurtosys?
Click the "Apply Now" button on this page. You will be redirected to kurtosys's official application portal hosted on bamboohr where you can submit your application directly.
When was the Lead Consultant – Service Delivery job at kurtosys posted?
This Lead Consultant – Service Delivery position at kurtosys was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Consultant – Service Delivery
kurtosys
You'll be redirected to kurtosys's official application page on bamboohr.