Senior Group Manager - WFM - REF108487U_2026271166 - Gurgaon
wnsglobalservices144
Lead Associate - Quality
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Key Skills needed for the Lead Associate: Quality role
Analytical skills and time management
Coaching and Feedback
Conflict Management
Interpersonal skills and people skills
High attention to detail and accuracy
Exceptional knowledge of customer care process and systems
Proficiency in verbal & written English
Strong communication and interpersonal skills
Excellent working knowledge of MS Word and Excel Strong administrative skills
Excellent presentation skills
Ability to master new applications quickly
Excellent organizational, time management and co-ordination skills
Strong analytical ability and logical thinking style
High sense of accountability
Team player
Goes the extra mile
Qualifications
EssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Lead Associate - Quality position at wnsglobalservices144?
The salary for this Lead Associate - Quality role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Associate - Quality position at wnsglobalservices144 located?
This Lead Associate - Quality role at wnsglobalservices144 is based in Cape Town, Cape Town, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Associate - Quality role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Lead Associate - Quality role at wnsglobalservices144.
How do I apply for the Lead Associate - Quality position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Lead Associate - Quality job at wnsglobalservices144 posted?
This Lead Associate - Quality position at wnsglobalservices144 was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Associate - Quality
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.