Lead Assistant Manager
EXL Talent Acquisition Team
Lead Assistant Manager
About this role
We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.
- Lead and mentor a team of SRE engineers (Level 7 ICs)
- Own end-to-end incident management operations across regions
- Establish and drive incident response processes and governance
- Ensure effective 16x7 delivery model across geographies
- Act as escalation point for critical incidents and stakeholder communication
- Drive continuous improvements in MTTM and operational efficiency
- Lead process enhancements, SOP creation, and knowledge transfer planning
Required Skills:
- Strong experience in SRE / Incident Management leadership
- Proven ability to manage high-impact, complex incidents
- Excellent communication, stakeholder management, and leadership skills
- Ability to drive alignment and influence cross-functional teams
Technical Skills:
- Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
- Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
- Strong focus on minimizing service downtime across environments
- Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
- Solid understanding of networking concepts and system architecture
Frequently Asked Questions
Is the salary disclosed for the Lead Assistant Manager position at EXL Talent Acquisition Team?
The salary for this Lead Assistant Manager role at EXL Talent Acquisition Team is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Assistant Manager position at EXL Talent Acquisition Team located?
This Lead Assistant Manager role at EXL Talent Acquisition Team is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Lead Assistant Manager position at EXL Talent Acquisition Team?
Click the "Apply Now" button on this page. You will be redirected to EXL Talent Acquisition Team's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Lead Assistant Manager job at EXL Talent Acquisition Team posted?
This Lead Assistant Manager position at EXL Talent Acquisition Team was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Assistant Manager
EXL Talent Acquisition Team
You'll be redirected to EXL Talent Acquisition Team's official application page on oraclecloud.