Lead Administrator (Support &Operations)

Job Summary

Job Description – L2.3 Hybrid Azure AD (Entra ID) Engineer Role Overview We are hiring an L2.3 Hybrid Azure AD (Entra ID) Engineer who will operate between L2 and L3 levels, handling advanced support, minor escalations, and proactive identity management across on-prem Active Directory and Azure AD environments. Key Responsibilities 1. Hybrid Identity Operations Manage and support Active Directory & Azure AD (Entra ID) environments Handle user lifecycle management, group access, and RBAC assignments Support Azure AD Connect / Entra Sync operations and monitoring 2. Advanced L2 / Partial L3 Support Troubleshoot moderate to complex identity issues, including: Sync failures and object mismatches Authentication issues (SSO, MFA) Group policy and access-related issues Perform initial root cause analysis (RCA) Escalate critical issues to L3 with detailed diagnostics 3. Authentication & Identity Security Support and manage: SSO integrations (SAML/OAuth/OIDC) MFA and Conditional Access policies Assist in implementing Identity Protection and basic security controls 4. Automation & Process Improvement Execute and maintain PowerShell scripts for routine tasks Automate user/group management and reporting activities Suggest improvements for identity processes and ticket reduction 5. Monitoring & Compliance Monitor Azure AD Connect health, sync alerts, and identity logs Support audit, compliance, and reporting activities Maintain up-to-date documentation and SOPs 6. Collaboration Coordinate with L3 teams, security teams, and application owners S

Key Responsibilities

1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

Skill Requirements

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Other Requirements

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