Lead Administrator (Support &Operations)

HCLTech
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📍 Noida, India

About this role

Job Summary

Experienced Print and Imaging Solutions Specialist with expertise in Canon MFPs, production printers, and document workflow solutions. Skilled in installation, configuration, maintenance, and advanced troubleshooting of hardware, software, networking, and print infrastructure issues. Proficient in Windows Server, Active Directory, print servers, network printing, and device security management.

Strong experience in providing L2/L3 technical support, managing firmware upgrades, monitoring printer fleets, and supporting document management applications. Proven ability to lead deployments, ensure SLA compliance, coordinate with OEM support teams, and deliver high levels of customer satisfaction while mentoring junior engineers and driving technical excellence.

Key Responsibilities

Install, configure, and maintain Canon multifunction printers (MFPs), production printers, and scanning solutions.
Troubleshoot and resolve hardware, software, networking, and printing-related issues.
Perform preventive maintenance and health checks on Canon devices.
Manage firmware upgrades, device configurations, and security settings.
Provide L2/L3 technical support for enterprise customers.
Analyze system logs and diagnose complex technical issues.
Coordinate with OEM support teams and vendors for issue resolution.
Support print management solutions and document workflow applications.
Prepare technical documentation, SOPs, and knowledge base articles.
Ensure SLA compliance and customer satisfaction.
Lead technical projects, migrations, and deployment activities.
Mentor junior engineers and provide technical guidance.

Skill Requirements

Strong knowledge of Canon MFPs, production printers, and imaging solutions.
Experience with Windows Server, Active Directory, Print Servers, and Network Printing.
Understanding of TCP/IP, DNS, DHCP, SMTP, SNMP, and network troubleshooting.
Experience in printer fleet management and device monitoring tools.
Knowledge of scan-to-email, scan workflows, document management systems, and security policies.
Excellent troubleshooting and problem-solving skills.
Strong communication and stakeholder management abilities.

Other Requirements

Frequently Asked Questions

Is the salary disclosed for the Lead Administrator (Support &Operations) position at HCLTech?
The salary for this Lead Administrator (Support &Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Administrator (Support &Operations) position at HCLTech located?
This Lead Administrator (Support &Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Lead Administrator (Support &Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Lead Administrator (Support &Operations) job at HCLTech posted?
This Lead Administrator (Support &Operations) position at HCLTech was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Administrator (Support &Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.