Lead Administrator (Support &Operations)
About this role
Job Summary
esponsible for managing and maintaining the ServiceNow CMDB, ensuring configuration item (CI) data accuracy, completeness, and compliance. The role supports ITSM, Asset Management, Change Management, Incident Management, and audit requirements through effective CMDB governance and configuration management practices.
Key Responsibilities
Maintain and govern the ServiceNow CMDB environment.Define and enforce CMDB policies, standards, and operating procedures.Establish CMDB governance controls and conduct periodic audits.Ensure compliance with SACM (Service Asset & Configuration Management) processes. [Project_Ne...CTC Signed | PDF]
Skill Requirements
Technical Skills.
ServiceNow CMDBServiceNow DiscoveryService MappingCSDM FrameworkITSM Processes (Incident, Problem, Change)Asset ManagementSCCM / Intune / Cloud Discovery IntegrationsSQL, Excel, Power BI Reporting
Process Knowledge
- ITIL Foundation
- SACM Process
- Change Management
- Asset Management
- Audit & Compliance Controls
Other Requirements
Preferred Certifications
- ITIL Foundation V4
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Discovery (preferred)
- ServiceNow CIS – Service Mapping (preferred)
Frequently Asked Questions
Is the salary disclosed for the Lead Administrator (Support &Operations) position at HCLTech?
The salary for this Lead Administrator (Support &Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Administrator (Support &Operations) position at HCLTech located?
This Lead Administrator (Support &Operations) role at HCLTech is based in Nagpur, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Lead Administrator (Support &Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Lead Administrator (Support &Operations) job at HCLTech posted?
This Lead Administrator (Support &Operations) position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Administrator (Support &Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.