Lead Administrator (Support &Operations)

HCLTech
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📍 Lucknow, India

About this role

Job Summary

We are seeking a skilled and customer-focused Remote Desktop Support Engineer (L2) to provide advanced technical support for end-user computing environments. The candidate will be responsible for troubleshooting and resolving complex desktop, laptop, virtual desktop, remote access, and application-related issues while ensuring high customer satisfaction and adherence to SLA commitments.

Key Responsibilities

Incident & Service Request Management

  • Handle L2 incidents and service requests escalated from L1 teams.
  • Troubleshoot and resolve hardware, software, OS, and application-related issues.
  • Ensure timely resolution of tickets within agreed SLAs.
  • Perform root cause analysis for recurring incidents.

End User Computing Support

  • Support Windows 10/11 environments and corporate desktop standards.
  • Troubleshoot desktop, laptop, printer, scanner, docking station, and peripheral issues.
  • Provide remote support using approved enterprise tools.
  • Support office productivity tools including Microsoft 365 applications.

Remote Access & Virtual Desktop Support

  • Support Remote Desktop Services (RDS), Citrix, Azure Virtual Desktop (AVD), and VDI environments.
  • Troubleshoot remote connectivity, VPN, MFA, and authentication issues.
  • Manage user sessions, profile issues, printing, and application publishing problems in virtual environments.
  • Coordinate with infrastructure teams for backend issues impacting remote access services.

User & Access Management

  • Support Active Directory administration activities.
  • Manage user accounts, group memberships, password resets, and access permissions.
  • Troubleshoot Group Policy–related issues impacting end-user systems.
  • Support Azure AD/Entra ID authentication issues.

Endpoint Management

  • Support device provisioning, enrollment, and asset lifecycle activities.
  • Troubleshoot endpoint management platforms such as SCCM, MECM, Intune, or equivalent.
  • Assist in software deployment, patch validation, and compliance monitoring.

Security & Compliance

  • Support antivirus and endpoint security solutions.
  • Assist in vulnerability remediation and security compliance activities.
  • Ensure adherence to organizational security policies and procedures.

Documentation & Knowledge Management

  • Maintain SOPs, KB articles, troubleshooting guides, and runbooks.
  • Contribute to continuous improvement initiatives and automation opportunities.
  • Update documentation following incidents, changes, and new implementations.

Collaboration & Escalation Management

  • Work closely with L1, L3, Workplace, Network, Server, and Security teams.
  • Participate in Major Incident (P1/P2) bridge calls when required.
  • Provide technical guidance and knowledge transfer to L1 engineers.

Skill Requirements

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Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Lead Administrator (Support &Operations) position at HCLTech?
The salary for this Lead Administrator (Support &Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Administrator (Support &Operations) position at HCLTech located?
This Lead Administrator (Support &Operations) role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Lead Administrator (Support &Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Lead Administrator (Support &Operations) job at HCLTech posted?
This Lead Administrator (Support &Operations) position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Administrator (Support &Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.