Last Mile Team Lead - Door Delivery - Jumia (Full Time)

jumia· Supply Chain
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📍 Nigeria

About this role

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.

What You Will Be Doing

  • Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
  • Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
  • Monitor driver-customer communication to ensure a positive delivery experience.
  • Coach and develop delivery associates to improve day-to-day delivery productivity.
  • Provide guidance, training, and support to team members.
  • Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
  • Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
  • Promote road safety and risk mitigation practices among delivery teams.
  • Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
  • Ensure compliance with transportation regulations, safety standards, and company policies.
  • Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
  • Foster a positive, collaborative work environment focused on continuous improvement.

What We Are Looking For

  • Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem-solving skills.
  • Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software).
  • Must have NYSC Certificate or possess a valid exemption letter. 
  • Candidate must be based in Port Harcourt.

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
 
Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

Frequently Asked Questions

Is the salary disclosed for the Last Mile Team Lead - Door Delivery - Jumia (Full Time) position at jumia?
The salary for this Last Mile Team Lead - Door Delivery - Jumia (Full Time) role at jumia is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Last Mile Team Lead - Door Delivery - Jumia (Full Time) position at jumia located?
This Last Mile Team Lead - Door Delivery - Jumia (Full Time) role at jumia is based in Nigeria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Last Mile Team Lead - Door Delivery - Jumia (Full Time) at jumia belong to?
This Last Mile Team Lead - Door Delivery - Jumia (Full Time) position is part of the Supply Chain department at jumia. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Last Mile Team Lead - Door Delivery - Jumia (Full Time) position at jumia?
Click the "Apply Now" button on this page. You will be redirected to jumia's official application portal hosted on greenhouse where you can submit your application directly.
When was the Last Mile Team Lead - Door Delivery - Jumia (Full Time) job at jumia posted?
This Last Mile Team Lead - Door Delivery - Jumia (Full Time) position at jumia was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Last Mile Team Lead - Door Delivery - Jumia (Full Time)
jumia
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