L2 Technician - #35272

Manila Recruitment· MR
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🌍 Remote📍 Philippines📍 RemoteFull time

About this role

As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.

Duties and Responsibilities:

·        Resolve complex issues related to Microsoft systems and applications

·        Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.

·        Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers

·        Resolve Issues: Troubleshoot and fix complex problems

·        Administer: Apply updates, manage backups, and ensure security

·        Support Projects: Assist with migrations and document changes

·        Azure Support: Manage Azure services and use PowerShell

·        Ensure Security: Maintain compliance and conduct audits

·        Collaborate: Work with teams and train junior staff

·        Improve: Enhance processes and stay current with technology

Communicate: Update and address client feedback

Must-have Skills/Qualification:

·        Bachelor of Computer Science, Information Technology graduates or comparable experience

·        At least 2-5 years of minimum experience in a similar role

·        Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)

·        Excellent troubleshooting skills

·        Ability to provide technical support and resolve requests in a timely and efficient manner

·        Excellent communication skills to successfully collaborate with foreign counterparts

·        Able to work under pressure

·        Able to multi-task

·        Good organizational skills

Advantageous Skills/Experience:

·        MSP experience is highly desirable

Relevant certifications

Frequently Asked Questions

Is the salary disclosed for the L2 Technician - #35272 position at Manila Recruitment?
The salary for this L2 Technician - #35272 role at Manila Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the L2 Technician - #35272 job at Manila Recruitment remote?
Yes, this L2 Technician - #35272 position at Manila Recruitment is remote, with team members based in Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the L2 Technician - #35272 role at Manila Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a L2 Technician - #35272 role in the MR department at Manila Recruitment.
Which team or department does the L2 Technician - #35272 at Manila Recruitment belong to?
This L2 Technician - #35272 position is part of the MR department at Manila Recruitment. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L2 Technician - #35272 position at Manila Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Manila Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the L2 Technician - #35272 job at Manila Recruitment posted?
This L2 Technician - #35272 position at Manila Recruitment was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
L2 Technician - #35272
Manila Recruitment
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