Virtual Assistant
Sourcefit
L1 IT Support Specialist
Sourcefit· A-CP
About this role
Position Summary
This role focuses on resolving technical issues, assisting users with software functionality, and providing a positive support experience through clear communication and efficient troubleshooting. The ideal candidate has a strong background in Microsoft Windows environments, enjoys problem-solving, and thrives in a fast-paced, collaborative setting.
Job Details
Work Setup: Work from home
Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time
Holidays: Follows U.S. (PST) holidays
Responsibilities
• Serve as the first point of contact for inbound support calls from existing customers
• Assist users with software features, system navigation, and general application use
• Document all interactions and technical details accurately in the CRM
• Participate in daily ticket review meetings to track progress and ensure timely resolution
• Follow up with clients on closed or pending tickets to confirm completion and satisfaction
• Collaborate with internal team members to escalate technical issues when necessary
• Adhere to company procedures, service standards, and support best practices
• Contribute to a positive, high-energy, and fast-paced team environment
Qualifications
• Two (2) years of recent experience in phone-based technical support
• Two (2) years of recent Windows IT support experience
• Strong knowledge of Windows 10 & 11 operating systems and related devices
• Excellent English communication skills, both verbal and written
• Strong people skills with the ability to listen actively and communicate clearly
• Ability to follow instructions, adapt quickly, and learn new tools and processes
• High school graduate or equivalent
Nice to Have
• Experience working in the healthcare industry or supporting healthcare-related software
• Solid understanding of common healthcare and clinical terminology
• Prior experience with billing systems and Electronic Health Records (EHR) platforms
• Proven ability to perform well in fast-paced, high-volume support environments
Frequently Asked Questions
Is the salary disclosed for the L1 IT Support Specialist position at Sourcefit?
The salary for this L1 IT Support Specialist role at Sourcefit is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the L1 IT Support Specialist job at Sourcefit remote?
Yes, this L1 IT Support Specialist position at Sourcefit is remote, with team members based in Eastwood Quezon City, PH. You can work from home or anywhere in the supported regions.
Is the L1 IT Support Specialist role at Sourcefit full-time or part-time?
This is listed as a FULL TIME position. It is posted as a L1 IT Support Specialist role in the A-CP department at Sourcefit.
Which team or department does the L1 IT Support Specialist at Sourcefit belong to?
This L1 IT Support Specialist position is part of the A-CP department at Sourcefit. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L1 IT Support Specialist position at Sourcefit?
Click the "Apply Now" button on this page. You will be redirected to Sourcefit's official application portal hosted on breezy where you can submit your application directly.
When was the L1 IT Support Specialist job at Sourcefit posted?
This L1 IT Support Specialist position at Sourcefit was posted on Oct 12, 2026. Apply as soon as possible — early applications are often reviewed first.
L1 IT Support Specialist
Sourcefit
You'll be redirected to Sourcefit's official application page on breezy.