L1 IT Support
VBP· Information Management
About this role
Overview of the Role
The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience. The role will possess strong communication skills, a customer-centric approach, and a basic understanding of IT concepts.
Main duties include:
- Installing and configuring hardware, software, systems, networks, printers, and scanners.
- Diagnosing and troubleshooting hardware, software, and network issues.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as needed.
- Testing new technology.
- Maintaining desktops, laptops, printers, and peripherals.
- Performing routine maintenance, updates, and backups.
- Gathering feedback from users to enhance training.
- Documenting support tickets and solutions.
- Maintaining records of IT incidents and service requests to identify trends and improve IT support processes.
- Running reports to analyze common issues.
- Bachelor's degree in Information Technology or related field is preferrable.
- Previous experience in a technical support role or customer service role preferred.
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with Windows and/or macOS operating systems.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.
- Willingness to learn and adapt to new technologies and processes.
- 500K per incident HMO coverage + Dental & Optical benefits
- 2-week paid Christmas vacation
- Electricity & Data subsidies
- 25K Educational Assistance
- Training and equipment will be provided
- Fixed Schedule of Mon-Fri from 7 AM to 4 PM
Frequently Asked Questions
Is the salary disclosed for the L1 IT Support position at VBP?
The salary for this L1 IT Support role at VBP is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the L1 IT Support position at VBP located?
This L1 IT Support role at VBP is based in Cebu City, Cebu, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the L1 IT Support role at VBP full-time or part-time?
This is listed as a Full time position. It is posted as a L1 IT Support role in the Information Management department at VBP.
Which team or department does the L1 IT Support at VBP belong to?
This L1 IT Support position is part of the Information Management department at VBP. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L1 IT Support position at VBP?
Click the "Apply Now" button on this page. You will be redirected to VBP's official application portal hosted on workable where you can submit your application directly.
When was the L1 IT Support job at VBP posted?
This L1 IT Support position at VBP was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
L1 IT Support
VBP
You'll be redirected to VBP's official application page on workable.