Key Account Manager

airpay· Key Account
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📍 Mumbai, MH, IndiaFULL TIME

About this role

Job Title: Key Account Manager
Job Level: Mid - Level
Report to: Senior Manager
Department: Acquiring Sales
Organization: Airpay Payment Services Pvt. Ltd (https://www.airpay.co.in/)
Location: Bangalore

Job Summary:
We are looking for a highly motivated and customer-focused Key Account Manager to join our team in the dynamic payment gateway industry. As a Key Account Manager, you will be responsible for managing and growing strategic merchants/partners relationships to drive revenue and ensure long-term success.
 
Key Responsibilities:
  • Serve as the primary point of contact for key merchants/partners, understanding their business needs and providing exceptional customer service.
  • Build and maintain strong relationships with key stakeholders within merchant/partner organizations, including managers, decision-makers, and influencers.
  • Develop a deep understanding of merchants/partners industries, business models, and payment processing requirements to provide tailored solutions.
  • Identify new business opportunities within existing accounts and develop account growth strategies.
  • Conduct regular business reviews with merchants/partners, present performance metrics, identifying areas for improvement, and proposing solutions to enhance their payment processing capabilities.
  • Track and report on key account metrics, including revenue growth, customer satisfaction, and retention rates. •
  • Provide timely and accurate forecasts to KAM HEAD - MME, highlighting potential risks and opportunities.
  • Participate in industry events, conferences, and networking activities to strengthen merchants/partners relationships and generate leads.
 
Required Qualifications:
  • Master’s degree in business, Finance, Marketing, or a related field.
 
Skills and Experience:
  • Proven experience in Key Account or in a similar merchants/partners-facing role, preferably in the payment gateway or fintech industry.
  • Strong track record of managing and growing strategic merchants/partners relationships, achieving revenue targets, and driving customer satisfaction.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to understand complex merchants/partners requirements and translate them into effective solutions.
  • Strong business acumen and understanding of the payment gateway industry, including industry trends, competitors, and regulatory landscape.
  • Ability to collaborate and influence cross-functional teams to ensure merchants/partners success.
 
Travel Requirement:
  • Travel includes 60% Domestic Travel

Frequently Asked Questions

Is the salary disclosed for the Key Account Manager position at airpay?
The salary for this Key Account Manager role at airpay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager position at airpay located?
This Key Account Manager role at airpay is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Account Manager role at airpay full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Key Account Manager role in the Key Account department at airpay.
Which team or department does the Key Account Manager at airpay belong to?
This Key Account Manager position is part of the Key Account department at airpay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at airpay?
Click the "Apply Now" button on this page. You will be redirected to airpay's official application portal hosted on keka where you can submit your application directly.
When was the Key Account Manager job at airpay posted?
This Key Account Manager position at airpay was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
airpay
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You'll be redirected to airpay's official application page on keka.