Key Account Manager

Overview

Position Summary:

The purpose of this position is to service territory customers through a concentrated focus and compliance with NYK marketing strategies. To strive to achieve/surpass pre-determined targets and to maintain relationships with customers towards creating long-lasting relationships.

Responsibilities

Essential Duties and Responsibilities:

• Travel and develop personal and professional relationships particularly with High/Heavy and Automotive.
• Preplan sales itineraries and calendar significant events in the territory.
• Work in coordination with Trade and Customer Service to ensure that the account base is serviced in a manner which will result in customer satisfaction.
• Develop sales strategy for region to achieve budgeted revenues.
• Conduct satisfaction surveys in coordination with customer service team on a regular basis to identify strengths and weaknesses for further improvement of service to customers. 
• Prepare sales reports and sign off on their accuracy before submitting them.
• Develop and communicate information regarding the competitive landscape including any changes in competitor services or related issues.
• Establish a referral network with local businesses and find ways to maximize value from those connections.
• Engage with the accounts receivable team to ensure collections in an agreed timeline.
• Apply company values (Integrity, Innovation and Intensity) in all relationships.
• Compliance with performance criteria as set forth by the trade team.
• Completion of annual goals, targets and projects outlined in annual review.
• Maintain and enhance quality relations with customers within outlined areas of responsibility.
• Portray a positive team approach internally.
• Take responsibility for relations with colleagues and customers.
• Respect the differences of others and treat others with respect.
• Remain open and encourage new ideas while ensuring we respect the principles of our corporate identity.
• Seek internal NYK group synergies and propose recommendations with mutual benefits for both the group and the customer.
• Improve upon skills requiring attention outlined in the employee performance appraisal and self-evaluation.
• Continually seek out ways to better the service product offered to customers.
• Continue professional development in the area of business management.
• Ability to work in a multi-tasked environment.

Qualifications

1. SPECIAL SKILLS

• Social skills necessary to interact effectively with outside customers as well as NYK internal necessary
• Diligent approach to obtaining more profitable business
• Knowledge of pricing and service contracting
• Ability to effectively complete tasks within budget constraints
• Excellent analytical/problem solving skills
• Excellent planning and organizational skills
• Key customer relationships required
• Strong verbal and written communication skills

2. PREFERRED EDUCATION

• Bachelor's degree required

3. WORK EXPERIENCE

• Minimum of 5 years of related experience

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Salary range: $85,000 - $90,000

Benefits

NYK offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision 
• 401k with a company match and Pension Plan
• Flexible Spending Accounts, Life Insurance, Tuition Assistance Program, Vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About NYK Group Americas Inc.

Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.

NYK Line

NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

NGA Group Companies do not include salary ranges in job postings, except where required by state law, because the total compensation is dependent on the candidates’ experience, the position location, and several other factors. At times, job posting sites add a salary range without the approval of the NGA Group Companies and the ranges provided may be inaccurate and/or misleading. We encourage candidates to apply to our NGA Group Companies and discuss their compensation expectations as part of the recruitment process.