Junior System Administrator
serviqual· Service Desk
About this role
Key Responsibilities:
- Serve as the first line of support for internal and external users seeking technical assistance via phone, email, or ticketing system.
- Perform remote troubleshooting using diagnostic tools and targeted questioning to identify and resolve issues.
- Determine the best solution based on the nature of the problem and the information provided.
- Install, configure, and maintain computer systems, applications, and hardware in compliance with company standards.
- Install, configure, and troubleshoot printers, scanners, and other peripheral devices.
- Guide users through step-by-step solutions to resolve incidents and technical challenges.
- Escalate unresolved issues to higher-level support teams while maintaining responsibility for follow-up and resolution tracking.
- Provide users with accurate and timely information about IT products, services, and system updates.
- Maintain clear and consistent communication with users regarding the status of their requests or issues.
- Deliver on-site support when necessary or requested by clients or internal teams.
- Gather user feedback and suggestions, and relay insights to relevant internal teams for service or process improvement.
- Continuously seek opportunities to enhance support procedures and contribute to knowledge base documentation.
Qualifications and Skills:
- Diploma or bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience in a technical support or IT helpdesk role is a plus.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Windows OS, Office 365, remote support tools, and basic networking concepts.
- Excellent problem-solving skills and a customer-focused mindset.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to learn and grow within a fast-paced IT environment.
Why Join Us?
This role provides a great opportunity for recent graduates or early-career IT professionals to gain hands-on experience in a dynamic environment. You'll work alongside experienced professionals, contribute to impactful projects, and develop your skills as you grow in your IT career.
Frequently Asked Questions
Is the salary disclosed for the Junior System Administrator position at serviqual?
The salary for this Junior System Administrator role at serviqual is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior System Administrator position at serviqual located?
This Junior System Administrator role at serviqual is based in Riche Terre, Mauritius. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior System Administrator role at serviqual full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Junior System Administrator role in the Service Desk department at serviqual.
Which team or department does the Junior System Administrator at serviqual belong to?
This Junior System Administrator position is part of the Service Desk department at serviqual. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior System Administrator position at serviqual?
Click the "Apply Now" button on this page. You will be redirected to serviqual's official application portal hosted on keka where you can submit your application directly.
When was the Junior System Administrator job at serviqual posted?
This Junior System Administrator position at serviqual was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior System Administrator
serviqual
You'll be redirected to serviqual's official application page on keka.