Warehouse Staff
StickEarn
Junior Product Support
StickEarn· Product
About this role
🚀 Job Opportunity: Product Support at StickEarn
About StickEarn
StickEarn is an advertising technology company on a mission to transform Out-of-Home (OOH) advertising through technology, data, and creativity. We empower brands, agencies, and media owners to create impactful advertising experiences across Indonesia.
As a Product Support, you will play a key role in ensuring our products run smoothly and deliver the best experience to users. You will work closely with Product Managers and Engineering teams to support product operations, maintain data quality, and create documentation that enables successful product adoption and feature launches.
🌟 What You’ll Do
- Serve as the first point of contact for product-related issues by monitoring, triaging, and responding to user-reported bugs or failures.
- Escalate critical issues to the Engineering team with proper documentation and reproducible steps.
- Create and maintain product documentation, including FAQs, troubleshooting guides, and release notes.
- Support Go-To-Market (GTM) activities for new feature launches by developing user-facing materials and internal readiness documentation.
- Assist Product Managers in preparing business and product reporting deliverables, including monthly business reviews, campaign performance reports, and proposal decks.
- Support data extraction, processing, and deck preparation for business reporting purposes.
- Ensure product data quality by conducting regular checks on data provided through the product's data pipeline (e.g., Playlog), validating accuracy and integrity of data displayed to end users.
- Identify and flag data discrepancies and work with relevant teams to resolve issues.
✅ What We’re Looking For
- Bachelor’s degree in any major or equivalent.
- Fresh graduates are welcome to apply; prior experience in product operations or related fields is a plus.
- Data and tech-savvy, detail-oriented, and highly organized.
- Strong analytical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Able to work collaboratively in a cross-functional team environment.
- Proficient in English, both written and spoken.
- Comfortable working with data, documentation, and digital tools.
🎁 What We Offer
- Flexibility with our hybrid working setup
- Private insurance to keep you covered
- Training budget & laptop ownership program to boost your productivity & growth
- Competitive compensation package with yearly bonus.
- Flexible & anniversary leaves to support work-life balance and celebrate milestones
Apply now and be part of an innovative, supportive, and collaborative team at StickEarn! 🚀
*Only shortlisted candidates will be contacted.
Frequently Asked Questions
Is the salary disclosed for the Junior Product Support position at StickEarn?
The salary for this Junior Product Support role at StickEarn is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Product Support position at StickEarn located?
This Junior Product Support role at StickEarn is based in Central Jakarta, Jakarta, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Product Support role at StickEarn full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Junior Product Support role in the Product department at StickEarn.
Which team or department does the Junior Product Support at StickEarn belong to?
This Junior Product Support position is part of the Product department at StickEarn. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Product Support position at StickEarn?
Click the "Apply Now" button on this page. You will be redirected to StickEarn's official application portal hosted on freshteam where you can submit your application directly.
When was the Junior Product Support job at StickEarn posted?
This Junior Product Support position at StickEarn was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Product Support
StickEarn
You'll be redirected to StickEarn's official application page on freshteam.