Junior People Operations Specialist

Bogotá, Colombia · People Operations · Reports to Senior Director, Global Payroll Compensation and Benefits

About Sezzle

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping.

About the Role

We're looking for a detail-oriented People Operations Specialist to join our People Operations team. This role owns the day-to-day administration of the employee lifecycle — onboarding, offboarding, personnel changes, and leave administration — ensuring every employee has an accurate, timely, and well-communicated experience from their first day through their last. You'll work closely with People Operations, IT, and Finance partners, and you'll be a first point of contact for employees navigating all HR processes.

What You'll Do

• New Hire Processing: Process new hires through the applicant tracking system into the HRIS onboarding module, complete and launch onboarding forms to trigger new-hire communications, and troubleshoot integration issues to make sure every new hire receives their onboarding email.

• Onboarding Documentation: Follow up with new hires to ensure required onboarding paperwork is completed accurately and on time, providing guidance and answering questions throughout the process.

• Onboarding Communications: Send welcome communications to new hires, including company overview materials and time-off policy information, plus a separate benefits overview for eligible populations; collect shift preference selections and communicate confirmed schedules to the relevant stakeholders.

• New Hire System Setup: Complete new-hire records in the HRIS and timekeeping system, troubleshoot new-hire system access issues, and process internal transfers, rehires, and intern-to-full-time conversions.

• Onboarding Facilitation: Lead onboarding sessions for new hires across a variety of roles, teams, and employment types.

• I-9 & E-Verify Compliance: Manage Form I-9 completion and E-Verify processing for all eligible new hires (US).

• Offboarding & Terminations: Process employee terminations in the HRIS, send exit checklists and required documentation to departing employees, and manually deactivate access in third-party vendor portals that aren't connected via system integration.

• Offboarding Coordination: Notify benefits administrators of qualifying termination events and coordinate with IT on equipment retrieval and system access timing for involuntary terminations.

• Personnel Changes: Process compensation, title, department, and supervisor changes in the HRIS and internal tracking tools; prepare compensation change proposals for approval and communicate approved changes to managers.

• Leave & Flexible Work Administration: Track and enter leave hours in the HRIS, coordinate leave dates and required documentation with employees, calculate benefit top-off amounts where applicable, and process flexible/remote work location requests.

• HR Reporting & Compliance: Prepare monthly and ongoing HR audits, process unemployment claims, prepare employment verification letters, support monthly HRIS/ATS data reconciliation, generate PTO and related HR reports, and maintain compensation and equity tracking records.

• Policy & Program Administration: Manage employee handbook and policy acknowledgments in the HRIS, and support internal employee recognition or nomination programs.

What We Look For

• Fluent in written and spoken English. 

• 1–3 years of experience in HR operations, HR coordination, or a similar HRIS administrative role

• Hands-on experience with an HRIS (e.g., UKG, Workday, ADP, BambooHR, or similar)

• Experience with an applicant tracking system (e.g., Greenhouse or similar)

• Working knowledge of leave administration, termination procedures, and onboarding compliance requirements (including Form I-9/E-Verify for US-based roles)

• Strong attention to detail and comfort managing high-volume, deadline-driven administrative work

• Excellent written and verbal communication skills for employee-facing correspondence

• Discretion and sound judgment when handling sensitive employee data

• Proficiency in Excel or Google Sheets

• Demonstrated experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.

Preferred Qualifications

• Experience supporting HR operations across multiple countries or business units

• Experience with case management or ticketing systems (e.g., Jira, ServiceNow, or similar)

• Background in a multi-country or global company where Colombian operations interface with a US-based HQ.

About You

• You have relentlessly high standards and take pride in getting the details right the first time.

• You earn trust — you listen attentively, speak candidly, and treat others respectfully.

• You take ownership — you follow through on commitments and make sure problems get fixed so they stay fixed.

• You deliver results — you focus on the key priorities and deliver them with the right quality and in a timely fashion.

What Makes Working at Sezzle Awesome

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

#Li-remote #Full-time