Junior IT Systems Specialist

Title: Junior IT Systems Specialist 

Location: Orlando International Airport (MCO) - Orlando, FL

Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place “Where Dreams Come True”? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible – and helping to support those IT systems could be where you come in!

Position Overview: Working as part of a larger team in a call center environment, the Junior IT Systems Specialist will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices. Responsibilities include maintaining and troubleshooting operations and communications hardware, applications, system software, and peripheral devices in a predominantly Microsoft Windows environment, with some support for macOS and iOS.

FLSA Status and Hours:  This is a full time, salaried, non-exempt position and requires on-site shift work. Schedule consists of 8-hour shifts, five days a week, as part of a 24x7 rotational coverage (overnights included). 

Basic Requirements:

• College diploma or university degree in the field of Computer Science, Information Technology, or related field and/or 2 years equivalent work experience.
• Working knowledge of MS Windows and Windows based software.
• Thorough knowledge of computer hardware diagnostics and repair required.
• Proven experience in supporting Local Area Networks (LAN), servers, switches, and networking equipment.
• Proven experience with installation, maintenance and troubleshooting of system hardware, software, desktop support, and printers or equivalent systems and hardware.
• Experience and proficiency with the following applications and devices: Microsoft Windows 11, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).
• Understanding and working knowledge of TCP/IP and Multicast technologies.
• Working knowledge and understanding of Active Directory.
• Must have a valid driver’s license.
• Ability to carry tools, test equipment and replacement equipment (up to 50lbs) independently and unaided.
• A+, Net+, MCP, MCSE or relevant certifications are preferred.

Benefits:

• Excellent healthcare benefits: Medical and Dental.
• 401K including an employer match.
• Paid time-off and sickness leave.
• Paid Military Leave. 
  

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

ServiceTec Culture: We’re a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.