Junior Help Desk Support Technician / active Top Secret

peraton· Information Technology
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📍 Quantico, VA, USFULL TIME💰 USD 66K–106K

About this role

Responsibilities

Peraton is currently seeking to hire a Junior Technical Help Desk Support for its' Federal Strategic Cyber program.

 

Location: On-site, Quantico, VA

 

In this role, you will:

  • Provide Tier II technical support to end users via phone, email, and virtual support channels.
  • Support the operation, maintenance, and troubleshooting of system infrastructure.
  • Collaborate with Research and Development teams to test and optimize product-support techniques, processes, and tools.
  • Create and deliver technical training materials for end users and support personnel.
  • Compile and report monthly support metrics.
  • Resolve issues efficiently and effectively while meeting or exceeding Service Level Agreements (SLAs).
  • Work closely with Engineers and Developers to support the operation and maintenance of all components within the system environment.
  • Participate and support in a monthly on-call rotation.
  • Develop and maintain in-depth knowledge of the company’s products, services, applications, and systems.
  • Provide support in an environment that operates 24 hours a day, 7 days a week.

Qualifications

Required Qualifications:

  • BS/BA with 3 years of relevant experience. An additional 4 years of relevant experience may be considered in lieu of the bachelor's degree. 
  • Experience providing Tier I and Tier II technical support.
  • Experience troubleshooting computer hardware, software, and networking systems.
  • U.S. citizenship required.
  • A current/active Top Secret security clearance with the ability to obtain/pass a polygraph.

Preferred / Desired Qualifications: 

  • Experience with Active Directory.
  • Experience supporting RSA SecurID tokens.
  • Experience with Microsoft SharePoint.
  • Strong troubleshooting, communication, documentation, and customer-service skills.
  • Ability to work independently and collaboratively in a fast-paced, 24/7 operations environment.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Frequently Asked Questions

What is the salary for the Junior Help Desk Support Technician / active Top Secret role at peraton?
The listed salary for this Junior Help Desk Support Technician / active Top Secret position at peraton is USD 66K–106K. This is an FULL TIME role.
Where is the Junior Help Desk Support Technician / active Top Secret position at peraton located?
This Junior Help Desk Support Technician / active Top Secret role at peraton is based in Quantico, VA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Help Desk Support Technician / active Top Secret role at peraton full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Junior Help Desk Support Technician / active Top Secret role in the Information Technology department at peraton.
Which team or department does the Junior Help Desk Support Technician / active Top Secret at peraton belong to?
This Junior Help Desk Support Technician / active Top Secret position is part of the Information Technology department at peraton. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Help Desk Support Technician / active Top Secret position at peraton?
Click the "Apply Now" button on this page. You will be redirected to peraton's official application portal hosted on icims where you can submit your application directly.
When was the Junior Help Desk Support Technician / active Top Secret job at peraton posted?
This Junior Help Desk Support Technician / active Top Secret position at peraton was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Help Desk Support Technician / active Top Secret
peraton · 💰 USD 66K–106K
Apply for this role ↗

You'll be redirected to peraton's official application page on icims.