Junior Help Desk Support Agent (Bilingual-Spanish)
makpar· IT
About this role
Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
About the position:
Makpar has an exciting opportunity for a bilingual Spanish-speaking Junior Help Desk Support Agent to join our growing team. The Tier 1 Help Desk Support Team serves as the first point of contact for end users requiring technical assistance, account support, and access management services. Team members provide front-line customer support, perform technical analysis and troubleshooting, and support programs, projects, and operational activities through a variety of analytical and technical tasks. The team works under supervision and supports engineers, system administrators, technicians, and management personnel as required.
The Help Desk provides English- and Spanish-speaking support agents during all operational hours to ensure uninterrupted bilingual assistance across all support channels, including phone, email, ticketing systems, and written correspondence.
Frequently Asked Questions
Is the salary disclosed for the Junior Help Desk Support Agent (Bilingual-Spanish) position at makpar?
The salary for this Junior Help Desk Support Agent (Bilingual-Spanish) role at makpar is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Junior Help Desk Support Agent (Bilingual-Spanish) job at makpar remote?
Yes, this Junior Help Desk Support Agent (Bilingual-Spanish) position at makpar is remote, with team members based in Remote, US-Based. You can work from home or anywhere in the supported regions.
Is the Junior Help Desk Support Agent (Bilingual-Spanish) role at makpar full-time or part-time?
This is listed as a Full time position. It is posted as a Junior Help Desk Support Agent (Bilingual-Spanish) role in the IT department at makpar.
Which team or department does the Junior Help Desk Support Agent (Bilingual-Spanish) at makpar belong to?
This Junior Help Desk Support Agent (Bilingual-Spanish) position is part of the IT department at makpar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Help Desk Support Agent (Bilingual-Spanish) position at makpar?
Click the "Apply Now" button on this page. You will be redirected to makpar's official application portal hosted on lever where you can submit your application directly.
When was the Junior Help Desk Support Agent (Bilingual-Spanish) job at makpar posted?
This Junior Help Desk Support Agent (Bilingual-Spanish) position at makpar was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Help Desk Support Agent (Bilingual-Spanish)
makpar
You'll be redirected to makpar's official application page on Lever.