Service Mgmt Sr. Analyst
unisys
Junior Genesys Cloud CX Architect
unisys· 200 Unisys Australia Pty Limited
About this role
What success looks like in this role:
We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments
- Providing Level 1 and 2 support for Genesys Cloud CX users and services.
- Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
- Monitoring incidents, alerts, and service requests to ensure timely resolution.
- Managing user administration, licensing, permissions, and contact centre configuration.
- Supporting platform upgrades, enhancements, testing, and software deployments.
- Assisting with IVR and Architect flow maintenance under senior guidance.
- Contributing to incident investigations, root cause analysis, and service improvements.
- Maintaining technical documentation, procedures, and knowledge articles.
- Collaborating with internal teams, stakeholders, vendors, and support partners.
- Participating in on-call and after-hours support when required.
You will be successful in this role if you have:
- Basic knowledge of Genesys Cloud CX or contact centre technologies.
- Understanding of contact centre operations and customer service environments.
- Familiarity with telephony, call routing, and queue management concepts.
- Experience with incident and service request management.
- Strong troubleshooting and problem-solving skills.
- Ability to follow documented procedures and technical guidance.
- Strong communication and stakeholder engagement skills.
- A genuine desire to learn cloud, telephony, and contact centre technologies.
If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
Frequently Asked Questions
Is the salary disclosed for the Junior Genesys Cloud CX Architect position at unisys?
The salary for this Junior Genesys Cloud CX Architect role at unisys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Genesys Cloud CX Architect position at unisys located?
This Junior Genesys Cloud CX Architect role at unisys is based in Canberra, ACT, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Genesys Cloud CX Architect role at unisys full-time or part-time?
This is listed as a Full time position. It is posted as a Junior Genesys Cloud CX Architect role in the 200 Unisys Australia Pty Limited department at unisys.
Which team or department does the Junior Genesys Cloud CX Architect at unisys belong to?
This Junior Genesys Cloud CX Architect position is part of the 200 Unisys Australia Pty Limited department at unisys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Junior Genesys Cloud CX Architect position at unisys?
Click the "Apply Now" button on this page. You will be redirected to unisys's official application portal hosted on workday where you can submit your application directly.
When was the Junior Genesys Cloud CX Architect job at unisys posted?
This Junior Genesys Cloud CX Architect position at unisys was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Junior Genesys Cloud CX Architect
unisys
You'll be redirected to unisys's official application page on Workday.