Jr. Associate Account Manager

What You'll Do:

• Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy. 

• Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths. 

• Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives. 

• Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions. 

• Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives. 

• Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines. 

• Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients. 

• Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs. 

• Support contract adherence and participate in scope, pricing, and service-level discussions with clients. 

• Contribute to process improvements by identifying inefficiencies and recommending operational enhancements. 

• Other duties as assigned. 

You Should Have:

 

• 1-3 years in account management, customer success, sales support, or a related field 

• Additional considerations made for experience focusing on property management 

• Bachelor’s degree or equivalent work experience preferred 

• Interest in or exposure to property management, construction, or residential services is a plus 

• Basic understanding of customer service principles and client relationship management 

• Familiarity with CRM platforms and Microsoft Office or similar tools 

• Eagerness to develop business acumen and grow within an account management career path. 

• Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders. 

• Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools. 

• Analytical mindset with the ability to interpret data and make recommendations. 

• Problem-solving skills with a proactive approach to addressing client needs. 

• Organizational and time management skills with the ability to manage multiple tasks and priorities. 

• Willingness to learn industry-specific tools, processes, and best practices. 

• Collaboration skills to work effectively across teams and support shared goals.  

• Strong communication skills, vital for client interactions and stakeholder management that lead to deep relationships. 

• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management. 

• Ability to support financial tracking, budgeting, and cost monitoring efforts. 

• Conflict resolution expertise to address and resolve potential disputes effectively. 

• Basic knowledge or awareness of the tools and techniques used in single family renovations. 

• Time management skills ensuring efficient handling of multiple accounts and projects. 

• Stakeholder coordination skills to support communication between clients, contractors, and internal teams.