Job Posting Title Advisor 1: Chat Support, CRM
cnx· Concentrix Costa Rica SA (CR)
About this role
Job Title:
Job Posting Title Advisor 1: Chat Support, CRMJob Description
The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.- Interactuar con clientes por medio de llamadas entrantes y salientes, consultas por medio de internet, correo electrónico, chat o cualquier otro medio afín determinado por el patrono. Asegurar que el servicio prestado a nuestros clientes cumpla con las métricas de Desempeño (KPIs: Key Performance Indicator).
- Aclarar los requisitos del cliente; comprobar el entendimiento de estos, utilizar herramientas y recursos de apoyo para resolver los problemas de los clientes que no son estándar y requieren alguna aclaración o pensamiento conceptual.
- Escuchar atentamente las necesidades y preocupaciones de los clientes; demostrar empatía con el fin construir una buena relación con el cliente.
- Saludar a los clientes de una manera cortés, amistosa y profesional utilizando los procedimientos acordados.
- Mantener un amplio conocimiento de los productos y/ o servicios de los clientes.
- Desempeñar un trabajo completo y preciso, incluyendo la documentación adecuadamente las cuentas según sea necesario.
- Participar en actividades diseñadas para mejorar la satisfacción del cliente y el rendimiento empresarial
- Ofrecer productos y/o servicios adicionales.
- Rastrear, documentar y recuperar información en la base de datos para seguimiento de llamadas.
- Cualquier otra función que le sea indicada o que resulte compatible con sus conocimientos y capacidades, y que sea inherente al puesto ocupado.
Location:
CRI San Jose - US EmbassyLanguage Requirements:
EnglishTime Type:
Full timeFrequently Asked Questions
Is the salary disclosed for the Job Posting Title Advisor 1: Chat Support, CRM position at cnx?
The salary for this Job Posting Title Advisor 1: Chat Support, CRM role at cnx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Job Posting Title Advisor 1: Chat Support, CRM position at cnx located?
This Job Posting Title Advisor 1: Chat Support, CRM role at cnx is based in CRI San Jose - US Embassy. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Job Posting Title Advisor 1: Chat Support, CRM role at cnx full-time or part-time?
This is listed as a Full time position. It is posted as a Job Posting Title Advisor 1: Chat Support, CRM role in the Concentrix Costa Rica SA (CR) department at cnx.
Which team or department does the Job Posting Title Advisor 1: Chat Support, CRM at cnx belong to?
This Job Posting Title Advisor 1: Chat Support, CRM position is part of the Concentrix Costa Rica SA (CR) department at cnx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Job Posting Title Advisor 1: Chat Support, CRM position at cnx?
Click the "Apply Now" button on this page. You will be redirected to cnx's official application portal hosted on workday where you can submit your application directly.
When was the Job Posting Title Advisor 1: Chat Support, CRM job at cnx posted?
This Job Posting Title Advisor 1: Chat Support, CRM position at cnx was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Job Posting Title Advisor 1: Chat Support, CRM
cnx
You'll be redirected to cnx's official application page on Workday.