ITSM Product Owner

Description -

Job Summary
• This position is to support HP Managed Services business
A large portion of the duties of this role will be performing as ITSM ServiceNow capabilities and Product Owner role.

Responsibilities

As ITSM ServiceNow product owner- you will be in charge of defining & designing new capabilities/services that will be developed on HP ITSM platform to service accounts.
Once the capability is in operation, you will be in charge of enhancements.
You must be able to act as a Project/Program Manager, providing direction to team activities and facilitates information validation and team decision-making process. The projects are usually cross-organizational - affecting multiple Business Units. Aside from that, the individual will need to coordinate and integrate the work efforts and deliverables of a multi-function project team related to the execution of complex projects within the Managed Services business of HP Inc

Responsibilities
• Plays a leadership role and drives the progress of the product management function.
• Leads cross-functional teams through agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Monitors competitive market to determine client needs for certain product improvements.
• Strategically partners with key senior stakeholders to understand needs and priorities.
• Recommends product requirements and definitions to align with stakeholder's needs.
• Collaborates with the software engineering team on feature ideas and prototypes to bring potential solutions to life.
• Advises key stakeholders on the portfolio strategy across all phases of the lifecycle.
• Tracks and reports key metrics to drive future product developments.
• Collaborates with marketing and sales teams to develop go-to-market strategies, product launch plans, and marketing collateral.
• Demonstrates process improvement and project management experience, preferably with the implementation of large projects.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in product management, digital or software product development, or a related field.
• 3+ experience in Service Delivery management automation

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning
• ITIL Foundation certification
• ServiceNow knowledge

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"