ITSM Developer
piedmont· Information Technology
About this role
Overview
At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.
FreshService/Freshworks experience strongly preferred
Responsibilities
This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.Qualifications
Education
- Bachelor’s Degree in Computer Science, Information Technology, or a related field. Required or
- In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required
Work Experience
- 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
- Proficiency in JavaScript, GlideScript, ITSM APIs. Required
- Experience with ITSM processes and Service Portal development. Required
- Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
- Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required
Licenses and Certifications
- ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
- Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred
Business Unit : Company Name
Piedmont Healthcare CorporateFrequently Asked Questions
Is the salary disclosed for the ITSM Developer position at piedmont?
The salary for this ITSM Developer role at piedmont is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ITSM Developer position at piedmont located?
This ITSM Developer role at piedmont is based in Atlanta, GA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ITSM Developer role at piedmont full-time or part-time?
This is listed as a FULL TIME position. It is posted as a ITSM Developer role in the Information Technology department at piedmont.
Which team or department does the ITSM Developer at piedmont belong to?
This ITSM Developer position is part of the Information Technology department at piedmont. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ITSM Developer position at piedmont?
Click the "Apply Now" button on this page. You will be redirected to piedmont's official application portal hosted on icims where you can submit your application directly.
When was the ITSM Developer job at piedmont posted?
This ITSM Developer position at piedmont was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
ITSM Developer
piedmont
You'll be redirected to piedmont's official application page on icims.