ITSM Administrator
veralogics· Enterprise Application
About this role
The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives.
Key Responsibilities
- Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
- Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
- Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
- Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
- Manage integrations with enterprise applications and support platform upgrades and enhancements.
- Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
- Maintain process documentation, knowledge articles, and standard operating procedures.
- Support governance, compliance, audit, and service management initiatives.
Required Qualifications
Education
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.
Experience
- 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
- 3+ years of experience in Application Management or SAP management
- 2+ years of hands-on Freshservice administration experience.
- Experience with workflow configuration, service catalogs, automation, and reporting.
- Experience supporting ITIL-based service management processes.
Required Skills
- Freshservice administration and configuration.
- Knowledge of ITIL framework and service management best practices.
- Workflow automation and business process optimization.
- Dashboard and report development.
- Microsoft 365 applications.
- Basic understanding of integrations, APIs, and automation platforms.
- Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.
Certifications
Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.
Frequently Asked Questions
Is the salary disclosed for the ITSM Administrator position at veralogics?
The salary for this ITSM Administrator role at veralogics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the ITSM Administrator job at veralogics remote?
Yes, this ITSM Administrator position at veralogics is remote, with team members based in Remote, San Antonio, Texas, United States. You can work from home or anywhere in the supported regions.
Is the ITSM Administrator role at veralogics full-time or part-time?
This is listed as a Full Time position. It is posted as a ITSM Administrator role in the Enterprise Application department at veralogics.
Which team or department does the ITSM Administrator at veralogics belong to?
This ITSM Administrator position is part of the Enterprise Application department at veralogics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ITSM Administrator position at veralogics?
Click the "Apply Now" button on this page. You will be redirected to veralogics's official application portal hosted on bamboohr where you can submit your application directly.
When was the ITSM Administrator job at veralogics posted?
This ITSM Administrator position at veralogics was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
ITSM Administrator
veralogics
You'll be redirected to veralogics's official application page on bamboohr.