Technical Support Engineer
QuickNode
IT Support / Technical Support Engineer - Level I
Prime System Solutions· Internal
About this role
Important: This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking. Applications that do not meet the core technical requirements may not be considered.
Job Summary
We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.
Key Responsibilities
- Provide technical support for end users and troubleshoot hardware/software issues.
- Troubleshoot and administer Microsoft 365 applications and services.
- Perform basic administration and troubleshooting of Active Directory.
- Assist with Azure user, access, and configuration-related issues.
- Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
- Diagnose and resolve printer and printing-related issues.
- Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
- Troubleshoot Windows operating system and common application issues.
- Escalate complex technical issues to the appropriate technical team when required.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Experience: 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.
Required Skills:
- Hands-on experience with Microsoft 365
- Working knowledge of Active Directory
- Basic knowledge of Microsoft Azure
- Experience with Exchange Online
- Strong troubleshooting skills for printers and end-user devices
- Basic understanding of networking and network troubleshooting
- Good communication and customer-service skills
- Ability to diagnose issues systematically and work independently
Please mention the currency of your current and expected salary in either United States Dollar (USD) ($) or Nicaraguan Córdoba (NIO) (C$)
Frequently Asked Questions
Is the salary disclosed for the IT Support / Technical Support Engineer - Level I position at Prime System Solutions?
The salary for this IT Support / Technical Support Engineer - Level I role at Prime System Solutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support / Technical Support Engineer - Level I job at Prime System Solutions remote?
Yes, this IT Support / Technical Support Engineer - Level I position at Prime System Solutions is remote, with team members based in Nicaragua, Remote. You can work from home or anywhere in the supported regions.
Is the IT Support / Technical Support Engineer - Level I role at Prime System Solutions full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support / Technical Support Engineer - Level I role in the Internal department at Prime System Solutions.
Which team or department does the IT Support / Technical Support Engineer - Level I at Prime System Solutions belong to?
This IT Support / Technical Support Engineer - Level I position is part of the Internal department at Prime System Solutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support / Technical Support Engineer - Level I position at Prime System Solutions?
Click the "Apply Now" button on this page. You will be redirected to Prime System Solutions's official application portal hosted on workable where you can submit your application directly.
When was the IT Support / Technical Support Engineer - Level I job at Prime System Solutions posted?
This IT Support / Technical Support Engineer - Level I position at Prime System Solutions was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support / Technical Support Engineer - Level I
Prime System Solutions
You'll be redirected to Prime System Solutions's official application page on workable.