IT Support Team Lead / Senior Systems Administrator
c3el· Information Technology
About this role
Overview:
Job Title: IT Support Team Lead / Senior Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.
Primary Responsibilities:
- Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.
- Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.
- Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
- Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
- Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
- Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
- Support application transitions, account migrations, workstation moves, and configuration changes as required.
- Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.
Required Qualifications:
- U.S. Citizenship.
- Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.
- Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
- Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.
- Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.
- Previous DISA or other DoD enterprise support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 7 years of relevant experience.
Frequently Asked Questions
Is the salary disclosed for the IT Support Team Lead / Senior Systems Administrator position at c3el?
The salary for this IT Support Team Lead / Senior Systems Administrator role at c3el is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Team Lead / Senior Systems Administrator position at c3el located?
This IT Support Team Lead / Senior Systems Administrator role at c3el is based in Scott AFB, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Support Team Lead / Senior Systems Administrator at c3el belong to?
This IT Support Team Lead / Senior Systems Administrator position is part of the Information Technology department at c3el. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Team Lead / Senior Systems Administrator position at c3el?
Click the "Apply Now" button on this page. You will be redirected to c3el's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Support Team Lead / Senior Systems Administrator job at c3el posted?
This IT Support Team Lead / Senior Systems Administrator position at c3el was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Team Lead / Senior Systems Administrator
c3el
You'll be redirected to c3el's official application page on Greenhouse.