IT Support Specialist II - Shift A
penumbrainc· IT
About this role
General Summary
The IT Support Specialist II provides intermediate-level technical support to employees, partners, and production environments, ensuring an efficient service experience aligned with global IT standards. This role handles medium- to high-complexity technical incidents within its scope of responsibility, works autonomously to resolve advanced issues, and escalates cases that require specialized intervention. The role also contributes directly to operational stability, regulatory compliance, and business continuity in Costa Rica.
QUALIFICATIONS
- Bachelor’s degree or associate degree in Systems Engineering, Computer Science, Information Technology, or related field.
- 3+ years of experience in technical support for IT systems
- Relevant work experience resolving complex issues related to hardware, software, mobile devices, business applications and network connectivity.
- Experience with ServiceNow, Windows Active Directory, Intune and KPIs.
- English level B2 (indispensable).
- Excellent organizational and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the IT Support Specialist II - Shift A position at penumbrainc?
The salary for this IT Support Specialist II - Shift A role at penumbrainc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Specialist II - Shift A position at penumbrainc located?
This IT Support Specialist II - Shift A role at penumbrainc is based in Cartago, Cartago, Cartago, Costa Rica. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Specialist II - Shift A role at penumbrainc full-time or part-time?
This is listed as a External position. It is posted as a IT Support Specialist II - Shift A role in the IT department at penumbrainc.
Which team or department does the IT Support Specialist II - Shift A at penumbrainc belong to?
This IT Support Specialist II - Shift A position is part of the IT department at penumbrainc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Specialist II - Shift A position at penumbrainc?
Click the "Apply Now" button on this page. You will be redirected to penumbrainc's official application portal hosted on lever where you can submit your application directly.
When was the IT Support Specialist II - Shift A job at penumbrainc posted?
This IT Support Specialist II - Shift A position at penumbrainc was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Specialist II - Shift A
penumbrainc
You'll be redirected to penumbrainc's official application page on Lever.