IT Support Specialist

touroยท Information Technology
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๐Ÿ“ Middletown, NY, USFULL TIME

About this role

Overview

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Responsibilities

Responsible for general day to date support, to include, but not limited to as much of the following as possible:

  • Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems
  • Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices
  • Perform basic system updates, installations, and configurations
  • Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems
  • Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly
  • Troubleshoot and resolve AV issues during events or regular operations
  • Maintain accurate records of IT and AV equipment inventory
  • Document and track support tickets, solutions, and system changes
  • Report recurring technical issues and suggest potential improvements
  • Work closely with senior IT staff to learn and grow technical skills
  • Provide basic IT and AV training to end-users as needed

Qualifications

Education/Experience

  • Bachelor's Degree or at least 2 years' experience required.

Knowledge/Skills/Abilities

  • Requirements:
    • Basic knowledge of IT hardware, software, and networking.
    • Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
    • Strong problem-solving skills and attention to detail.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
  • Preferred Skills:
    • Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
    • Understanding of video editing or basic multimedia production.
    • Basic knowledge of cabling and signal flow for IT and AV systems.

    Working Conditions

    • Extensive Use of Computers
    • Extensive time sitting/standing
    • Able to lift up to 5 lbs

    Maximum Salary

    USD $55,000.00/Yr.

    Minimum Salary

    USD $44,000.00/Yr.

    Frequently Asked Questions

    Is the salary disclosed for the IT Support Specialist position at touro?
    The salary for this IT Support Specialist role at touro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the IT Support Specialist position at touro located?
    This IT Support Specialist role at touro is based in Middletown, NY, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the IT Support Specialist role at touro full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a IT Support Specialist role in the Information Technology department at touro.
    Which team or department does the IT Support Specialist at touro belong to?
    This IT Support Specialist position is part of the Information Technology department at touro. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the IT Support Specialist position at touro?
    Click the "Apply Now" button on this page. You will be redirected to touro's official application portal hosted on icims where you can submit your application directly.
    When was the IT Support Specialist job at touro posted?
    This IT Support Specialist position at touro was posted on Jul 30, 2026. Apply as soon as possible โ€” early applications are often reviewed first.
    IT Support Specialist
    touro
    Apply for this role โ†—

    You'll be redirected to touro's official application page on icims.