IT Support Manager

About Us

Business travel is challenging; we make it simple. We're a global tech scaleup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down - travel friction.

About the Role

We're seeking an experienced IT Support Manager to join our growing team in Dubai. This is a hands-on, senior IT support role - you'll be directly troubleshooting issues, setting up equipment, and managing vendors day to day, while also leading and mentoring a small, distributed IT support team.

The ideal candidate brings strong hands-on technical expertise across operating systems, networks, and hardware, paired with a service-first mindset and the ability to manage vendors, projects, and a growing team as Tumodo continues to scale globally.

What You'll Be Doing

• Oversee day-to-day IT operations, including maintaining, organizing, and monitoring our network infrastructure and systems to ensure optimal performance and security.
• Lead, mentor, and manage a distributed IT support team, with the team expected to grow into new markets as we scale.
• Manage vendor and service-provider relationships to ensure efficient, cost-effective procurement of equipment, including overseeing warranties and service contracts.
• Coordinate the purchase, distribution, setup, and configuration of employee equipment, printers, and other peripheral devices.
• Provide internal IT support, troubleshooting and resolving hardware, software, and network issues as they come up.
• Assist with network administration tasks, including managing firewalls, routers, switches, and user access and permissions.
• Ensure compliance with our IT security policies, including antivirus management and system updates.
• Implement IT policies, best practices, and cybersecurity measures aligned with business goals.
• Evaluate, recommend, and deploy new technology solutions that improve business productivity.
• Manage IT projects end-to-end, delivering against timelines and budgets.
• Partner directly with business leaders to understand their needs and ensure IT requirements align with business objectives.
• Provide day-to-day technical advice and hands-on support to office staff.
• Establish and manage maintenance and repair service contracts for our international offices.

What You Bring

• 4-5+ years of hands-on experience in IT infrastructure/support.
• Extensive knowledge of operating systems (Windows, Linux, macOS), hardware, and software.
• Experience with network management tools and technologies (VPNs, firewalls); working familiarity with DNS/DHCP.
• Hands-on experience setting up, configuring, and troubleshooting printers and other peripheral devices.
• A strong client- and service-oriented approach, with a commitment to resolving issues promptly and effectively.
• Fluent English (written and verbal); additional language ability is a strong advantage.
• Comfortable managing multiple priorities simultaneously, staying productive and focused under pressure and tight timelines.
• Strong communication, problem-solving, and conflict-resolution skills, collaborating easily with employees, vendors, and stakeholders.

Nice to Have

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 1+ years directly managing a distributed or multi-country IT technical support team.
• Familiarity with cloud platforms and virtualization technologies (e.g., Azure, VMware).
• Understanding of cybersecurity principles and best practices.
• Hands-on exposure to physical security systems, such as network-based video surveillance (IP CCTV) and electronic access control.
• Experience coordinating multiple initiatives, from new office setups to technology deployments.

What We Offer

• The opportunity to build and grow a distributed IT support function as Tumodo scales globally.
• Cross-regional collaboration, working closely with teams and offices across different geographies.
• Rapid growth and expansion - be part of a fast-growing company with real opportunities to grow professionally as we scale.
• A clear path toward a future senior leadership role overseeing IT support across multiple locations.

At Tumodo, diversity, inclusion, and open collaboration are at our core. We believe that a team with different backgrounds, perspectives, and experiences drives both innovation and long-term success.

As an equal-opportunity employer, we welcome applicants from all walks of life and foster a respectful, supportive work environment where everyone can thrive.