IT Support Engineers
Ninja· Tech
About this role
We are looking for a IT Support Engineer to join our IT team and support our day-to-day operations. The ideal candidate will have a basic technical background, good communication skills, and a passion for troubleshooting and solving technical issues.
You will be responsible for supporting incident management, coordinating with relevant IT teams, following up on technical issues, and ensuring incidents are properly tracked and resolved.
This is a great opportunity for someone who is looking to build their career in IT Support and Incident Management within a fast-paced environment.
Key Responsibilities
- Log, categorize, prioritize, and track IT incidents.
- Coordinate with IT Support, Network, Store Operations, and resolver teams.
- Monitor incident progress and follow up to ensure timely resolution.
- Communicate incident updates to affected users and stakeholders.
- Escalate incidents at risk of SLA breach to the Incident Manager.
- Maintain accurate incident records and ITSM documentation.
- Support incident reporting, trend analysis, and problem management activities.
- Diploma in Information Technology (IT) or a related field.
- Good English communication skills.
- Previous experience in IT Support or a related field is preferred.
- Willingness to work in shifts.
- Available to work on a full-time basis.
- Good communication and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the IT Support Engineers position at Ninja?
The salary for this IT Support Engineers role at Ninja is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Engineers position at Ninja located?
This IT Support Engineers role at Ninja is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Engineers role at Ninja full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Engineers role in the Tech department at Ninja.
Which team or department does the IT Support Engineers at Ninja belong to?
This IT Support Engineers position is part of the Tech department at Ninja. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Engineers position at Ninja?
Click the "Apply Now" button on this page. You will be redirected to Ninja's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Engineers job at Ninja posted?
This IT Support Engineers position at Ninja was posted on Aug 16, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Engineers
Ninja
You'll be redirected to Ninja's official application page on workable.