IT Support Engineer

Red Cup IT, Inc.
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🌍 Remote📍 Los Angeles, CAFULL TIME

About this role

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization’s IT infrastructure.

Technical Support

  • Provide first-line and second-line technical support to employees or customers.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Respond to help desk tickets, emails, and phone support requests.

System & Device Management

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices.
  • Set up user accounts, permissions, and access controls.
  • Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
  • Maintain routers, switches, and firewalls.
  • Monitor network performance and uptime.

Software & Application Support

  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace.
  • Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.
  • Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

  • Implement security policies, patch updates, and antivirus solutions.
  • Support identity and access management.
  • Assist with incident response and security monitoring.

Required Skills

  • Strong troubleshooting and diagnostic skills
  • Knowledge of operating systems (Windows, macOS, Linux)
  • Networking basics (TCP/IP, DNS, DHCP, VPN)
  • Experience with help desk or ticketing systems
  • Customer service and communication skills
  • Time management and problem-solving ability

Preferred Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field
  • Certifications such as:
    CompTIA A+
    CompTIA Network+
    Microsoft Microsoft Certified certifications
    Cisco Systems CCNA

Frequently Asked Questions

Is the salary disclosed for the IT Support Engineer position at Red Cup IT, Inc.?
The salary for this IT Support Engineer role at Red Cup IT, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support Engineer job at Red Cup IT, Inc. remote?
Yes, this IT Support Engineer position at Red Cup IT, Inc. is remote, with team members based in Los Angeles, CA. You can work from home or anywhere in the supported regions.
Is the IT Support Engineer role at Red Cup IT, Inc. full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Support Engineer role at Red Cup IT, Inc..
How do I apply for the IT Support Engineer position at Red Cup IT, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Red Cup IT, Inc.'s official application portal hosted on breezy where you can submit your application directly.
When was the IT Support Engineer job at Red Cup IT, Inc. posted?
This IT Support Engineer position at Red Cup IT, Inc. was posted on Sep 6, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Engineer
Red Cup IT, Inc.
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You'll be redirected to Red Cup IT, Inc.'s official application page on breezy.