IT Support Associate
Amazon
IT Support Associate
Amazon· Operations, IT, & Support Engineering
About this role
Join Amazon's IT Services Team and become the trusted technical partner for thousands of employees across our organization. You'll solve complex technical challenges daily, supporting our diverse computing environments while building expertise in infrastructure management and user support that will accelerate your career growth.
Key job responsibilities
- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments
- Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling
- Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference
- Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintain agreed-upon service levels
- Research, evaluate, and deploy new hardware and software solutions to enhance our technical infrastructure and user experience
A day in the life
Your role centers on delivering comprehensive technical support to Amazon employees across multiple locations and devices. You'll handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments. Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues, coordinate with external service providers on hardware repairs, or research and evaluate new software solutions for team deployment. You'll collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support. Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations.
About the team
We are a collaborative group of technical professionals dedicated to maintaining Amazon's corporate infrastructure and supporting our employees' technology needs. Our team works across multiple sites, managing everything from desktops and mobile devices to network services and on-premise infrastructure. We're committed to continuous improvement and creating reliable solutions that enable our colleagues to do their best work. As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.
Key job responsibilities
- Provide technical support through multiple channels including ticket systems, in-person assistance, and remote sessions for Amazon's multi-site user base across various computing environments
- Manage hardware and software lifecycle processes including new employee onboarding, device imaging, asset tracking, warranty support, and equipment recycling
- Troubleshoot and resolve network connectivity, hardware, software, and peripheral issues while documenting solutions for future reference
- Coordinate with internal teams and external service providers to ensure timely resolution of technical requests and maintain agreed-upon service levels
- Research, evaluate, and deploy new hardware and software solutions to enhance our technical infrastructure and user experience
A day in the life
Your role centers on delivering comprehensive technical support to Amazon employees across multiple locations and devices. You'll handle a mix of ticket-based requests, walk-up support, and remote troubleshooting for Windows, Mac, and Linux environments. Throughout your day, you might assist a new hire with device setup, troubleshoot network connectivity issues, coordinate with external service providers on hardware repairs, or research and evaluate new software solutions for team deployment. You'll collaborate with colleagues across IT Operations to maintain system reliability and take on rotating on-call responsibilities for production support. Your work directly impacts employee productivity and satisfaction, making you an essential part of our internal operations.
About the team
We are a collaborative group of technical professionals dedicated to maintaining Amazon's corporate infrastructure and supporting our employees' technology needs. Our team works across multiple sites, managing everything from desktops and mobile devices to network services and on-premise infrastructure. We're committed to continuous improvement and creating reliable solutions that enable our colleagues to do their best work. As a member of our team, you'll work alongside experienced technicians and service managers who value problem-solving, clear communication, and a genuine commitment to supporting our internal customers. Together, we're building systems and processes that scale with Amazon's growth.
Basic qualifications
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Bachelor's degree or equivalent
Preferred qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the IT Support Associate position at Amazon?
The salary for this IT Support Associate role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Associate position at Amazon located?
This IT Support Associate role at Amazon is based in Hyderabad, Telangana, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Associate role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a IT Support Associate role in the Operations, IT, & Support Engineering department at Amazon.
Which team or department does the IT Support Associate at Amazon belong to?
This IT Support Associate position is part of the Operations, IT, & Support Engineering department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Associate position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the IT Support Associate job at Amazon posted?
This IT Support Associate position at Amazon was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Associate
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.