IT Support Administrator - Hybrid

Mindex· Mindex Admin
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📍 Rochester, New York, United StatesFull time

About this role

Mindex is looking for a customer-focused IT Support Administrator to provide reliable technical support across our organization. In this role, you’ll configure and maintain employee devices, troubleshoot hardware and software issues, support Microsoft 365 services, and assist with account access, onboarding, security, and IT asset management. The ideal candidate is organized, responsive, and comfortable managing multiple support requests while delivering a positive experience for end users.

Compensation

$19.71 – $29.33

What You'll Accomplish

  • Deploy, configure, and maintain end user Windows and Mac workstations.
  • Provide ongoing support to end users for hardware, software, and access-related issues.
  • Manage and maintain inventory of company IT assets.
  • Troubleshoot operating system, network, software, and application issues.
  • Actively manage multiple support queues by reviewing, prioritizing, investigating, routing, and resolving support requests while ensuring adherence to established service expectations.
  • Support onboarding and offboarding activities including account provisioning, device preparation, and access administration.
  • Create and maintain IT procedures, knowledgebase articles, and technical documentation.
  • Support and administer Microsoft 365 services including:

o   Exchange Online

o   Microsoft Teams

o   SharePoint Online

o   Entra ID (Azure AD)

o   Microsoft Intune / Endpoint Manager

  • Support and maintain third-party business applications and services.
  • Assist with security-related tasks including account reviews, MFA support, endpoint management, and compliance efforts.

On-Call Responsibilities

  • Participate in an after-hours support rotation.
  • Respond to critical alerts, outages, and escalations according to established procedures.
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent combination of education and professional experience.
  • Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role.
  • Experience supporting Microsoft 365 environments.
  • Experience working with Windows operating systems and Windows Server environments.
  • Experience working with MacOS and Apple Business Manager (ABM).
  • Experience with Microsoft Intune, Entra ID (Azure AD), Office 365, and SharePoint.
  • Experience utilizing ticketing systems and documenting technical procedures.
  • Experience supporting cloud-based platforms or managed service environments is preferred.
  • Experience with monitoring platforms, alerting systems, or incident management processes is a plus.

Why Join Mindex?

For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.

In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.

  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information

Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Physical Requirements/Conditions:

Prolonged periods sitting at a desk and working on a computer
No heavy lifting is expected. Exertion of up to 10 lbs.

Frequently Asked Questions

Is the salary disclosed for the IT Support Administrator - Hybrid position at Mindex?
The salary for this IT Support Administrator - Hybrid role at Mindex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Administrator - Hybrid position at Mindex located?
This IT Support Administrator - Hybrid role at Mindex is based in Rochester, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Administrator - Hybrid role at Mindex full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Administrator - Hybrid role in the Mindex Admin department at Mindex.
Which team or department does the IT Support Administrator - Hybrid at Mindex belong to?
This IT Support Administrator - Hybrid position is part of the Mindex Admin department at Mindex. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Administrator - Hybrid position at Mindex?
Click the "Apply Now" button on this page. You will be redirected to Mindex's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Administrator - Hybrid job at Mindex posted?
This IT Support Administrator - Hybrid position at Mindex was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Administrator - Hybrid
Mindex
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