IT Supplier Manager
About this role
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations—turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.
Job purpose:
Overseeing the full lifecycle of IT supplier engagement from selection and contracting, onboarding, technical setup and administration, performance monitoring, issue resolution and governance.
Key responsibilities include defining and enforcing Service Level Agreements (SLAs), managing contract compliance, ensuring value for money, mitigating risks, and fostering strategic partnerships to align 3rd party services with Janes business needs.
How you will contribute at Janes:
- Identifying suitable IT suppliers based on commercial and technical factors.
- Running tenders, evaluating bids, and negotiating contracts.
- Establishing new supplier relationships and processes.
- Ensuring compliance with contract terms and conditions.
- Defining, monitoring, and reporting on key performance indicators (KPIs) and SLAs.
- Managing and resolving supplier performance issues and tracking progress towards resolution.
- Building collaborative and strategic partnerships to foster innovation and value.
- Managing risk through ongoing supplier assurance and due diligence activities.
- Driving initiatives for continuous improvement within supplier management processes.
- Identifying opportunities to optimize supplier performance and value over time.
The ideal skills and experience for this role are:
- Relevant certifications such as Certified Supplier Management Professional (CSMP) or ITIL are often preferred.
- Proven experience in IT supplier or vendor management and/or IT Service Delivery management, with a track record of managing large, complex, or strategic contracts
- Proficient in relevant SaaS software and licence administration
- Strong interpersonal skills to build and maintain positive, productive relationships with a diverse group of stakeholders.
- Excellent verbal and written communication skills to effectively engage and clearly convey information with both internal stakeholders and external suppliers.
- The ability to negotiate contracts, pricing, and terms to secure favorable contract terms and managing ongoing commercial relationships.
- Understanding of IT products, services, and market trends to make informed decisions.
- Problem-Solving and Analytical skills - ability to analyze performance data, financial information, and risk metrics to identify and resolve issues efficiently and effectively.
- Project Management - Managing projects and initiatives related to supplier services.
- Strategic Thinking - Aligning supplier performance with long-term business objectives.
Benefits:
- 27 days of annual leave
- Healthy half (0.5 day leave every 6 months for wellbeing)
- Leave- study/ volunteer/ reserve forces
- Pension plan (6% employer contribution)
- Private medical insurance – BUPA
- Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay)
- Paternity (100% of basic salary for 6 weeks)
- Life cover
- Access to LinkedIn Learning
Life at Janes
We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally.
Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender.
Although this role is advertised as full time, Janes believed that flexibility at work can provide many significant benefits both to our colleagues and the business. We already work in a hybrid style across all offices and regions and can support different ways of working and offer different flexible working arrangements. So, if you are interested and have any requirements or needs in the way you would like to work, please apply, and speak to us about this. We will always consider part time or flexible applications
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