IT Solutions Technician Apprenticeship

IT Solutions Apprenticeship at North Walsham High School

**Please note, this role is to start in September 2026, interviews will take place late August/Early September**

We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.

Apprenticeship Overview:

• Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
• Working Week: Monday- Thursday 8am - 4pm, Friday 8am - 3.30pm 
• Hours: 37 hours per week
• Duration: 18 months
• Level 3 IT Solutions Apprenticeship standard qualification
• Online training supported by our dedicated tutor
• Location: Spenser Avenue, North Walsham, NR28 9HZ
• Website: https://www.nwhs.uk/

As an IT Solutions Apprentice, you will:

• Maintain reliable internet and network connectivity across the Trust
• Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
• Install and configure hardware/software on workstations and devices
• Set up and manage user accounts in Microsoft 365, MIS, and other systems
• Maintain and contribute to an IT knowledge base for future problem-solving
• Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
• Carry out routine maintenance, replace consumables, and complete minor repairs
• Keep accurate inventories and security mark equipment
• Monitor and maintain network security, ensuring safe and appropriate use
• Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
• Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
• Set up and operate AV equipment for assemblies, school events, and performances
• Film, edit, and produce video content for internal and external use
• Liaise with suppliers for AV equipment hire or purchase
• Provide technical support for IT-related projects across the Trust.
• Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
• Assist with examination material preparation and submission

Skills, qualities and Desirable knowledge:

• Passion for technology and problem-solving
• Strong communication and interpersonal skills
• Organised, adaptable, and able to prioritise tasks
• Able to work independently and as part of a team
• A calm, helpful, and customer-focused approach
• Microsoft 365, Microsoft Office, and basic networking
• Active Directory and Adobe Creative Cloud
• Hardware assembly, maintenance, or upgrades
• AV equipment setup and video editing

**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary, NR28 0ES**

Qualifications:

• GCSEs in English and Maths at grades 4–9 (A*–C) desirable

Skills and Personal Qualities:

• Patience, sensitivity, and a calm, caring nature
• Enthusiastic about supporting children's learning and development
• Flexible, adaptable, and a team player
• Strong verbal communication skills
• Good active listening and interpersonal skills
• Ability to follow instructions and use initiative
• Confident using basic IT systems or handheld devices
• Interest in education and understanding people’s behaviours and needs

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship. 

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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