IT ServiceDesk Agent

kanadeviainova
Apply Now ↗
📍 Bratislava📍 Bratislava, Bratislavský kraj, Slovakia (Slovak Republic)📍 Bratislavský kraj📍 skFull time

About this role

Company Description

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. 

Transforming Waste into Value

At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.

Job Description

  • Serve as the first point of contact for technical support via phone, email, and ticketing system.

  • Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.

  • Log and track support requests, ensuring timely updates and clear communication with clients.

  • Support IT equipment setup, configuration, and remote troubleshooting.

  • Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.

Qualifications

  • Experience in IT ServiceDesk or similar support role is a must, experience at least 2 years

  • Strong knowledge of Windows OS, remote support tools, and help desk software.

  • Excellent problem-solving, communication, and organizational skills.

  • Customer-focused, able to work independently and in a team.

  • Good English skills; German and relevant certifications (e.g. ITIL) are a plus.

Additional Information

We offer

  • Employment contract for an indefinite period
  • + 13th Salary
  • 5% Annual bonus
  • Home office possible 2 days a week
  • Extra days of leave
  • 2 Sick days per year
  • Recreation allowance
  • Referral program
  • Travel allowance
  • The third pillar of the pension scheme (up to 2,5%)
  • Company mobile phone or phone allowance
  • Support for professional and career growth, education and training

  • Compensation

    Basic wage component (gross): 1800 EUR/month

    This amount is our minimum offered salary. Compensation is determined based on your level, skills, experience, and qualifications.

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Frequently Asked Questions

Is the salary disclosed for the IT ServiceDesk Agent position at kanadeviainova?
The salary for this IT ServiceDesk Agent role at kanadeviainova is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT ServiceDesk Agent position at kanadeviainova located?
This IT ServiceDesk Agent role at kanadeviainova is based in Bratislava, Bratislava, Bratislavský kraj, Slovakia (Slovak Republic), Bratislavský kraj, sk. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT ServiceDesk Agent role at kanadeviainova full-time or part-time?
This is listed as a Full time position. It is posted as a IT ServiceDesk Agent role at kanadeviainova.
How do I apply for the IT ServiceDesk Agent position at kanadeviainova?
Click the "Apply Now" button on this page. You will be redirected to kanadeviainova's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT ServiceDesk Agent job at kanadeviainova posted?
This IT ServiceDesk Agent position at kanadeviainova was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
IT ServiceDesk Agent
kanadeviainova
Apply for this role ↗

You'll be redirected to kanadeviainova's official application page on SmartRecruiters.