Automation Engineer Co-op/Intern
Nokia Corporation
IT Service Owner - Business
About this role
The Service Owner Legacy Azure and AD is responsible for the end-to-end ownership, governance, operational performance, lifecycle management, and continuous improvement of Nokia’s legacy identity services covering Microsoft Entra ID / Azure AD and Active Directory on-premises. The role ensures that Nokia’s hybrid identity services remain stable, secure, well-governed, and operationally sustainable while supporting the transition from legacy directory and authentication services toward modern identity capabilities.
The role acts as the primary service owner across business, security, IAM, workplace, operations, Microsoft, and external service provider interfaces. It is accountable for service strategy, roadmap alignment, service quality, operational readiness, documentation, vendor governance, and service performance.
Own the end-to-end service lifecycle for legacy Azure AD / Entra ID and AD on-premises services.
Define and maintain the service roadmap, operating model, governance structure, and service documentation.
Ensure clear service ownership, service boundaries, and accountability across IAM, Security, Workplace, Operations, and external providers.
Maintain service pages, runbooks, operational procedures, escalation paths, and support models.
Drive service improvement, simplification, and risk reduction across the hybrid identity landscape.
Monitor service health, incidents, recurring issues, changes, and operational risks across the hybrid identity environment.
Support modernization and decommissioning activities where legacy components can be simplified or replaced.
Partner with IAM, Cyber Security, and Information Security teams to ensure identity service operations support Nokia security requirements.
Align with IAM, Security, Workplace, Infrastructure, Network, and Application teams on service dependencies and priorities.
Required Skills and Experience
8–10+ years of experience in enterprise IT, identity services, Microsoft infrastructure, IT operations, or service management.
Strong understanding of Microsoft Entra ID / Azure AD, Active Directory Domain Services, hybrid identity, authentication, and directory synchronization.
Experience with AD domain controllers, GPOs, DNS, trusts, ADFS, Azure AD Connect / Entra Connect, MFA, Conditional Access, and identity lifecycle processes.
Experience managing services in a complex global enterprise environment.
Nice to Have:
Service ownership and lifecycle governance.
Hybrid identity service management.
Operational risk management.
Vendor and supplier governance.
Roadmap and transformation planning.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Frequently Asked Questions
Is the salary disclosed for the IT Service Owner - Business position at Nokia Corporation?
The salary for this IT Service Owner - Business role at Nokia Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Owner - Business position at Nokia Corporation located?
This IT Service Owner - Business role at Nokia Corporation is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Owner - Business role at Nokia Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Owner - Business role at Nokia Corporation.
How do I apply for the IT Service Owner - Business position at Nokia Corporation?
Click the "Apply Now" button on this page. You will be redirected to Nokia Corporation's official application portal hosted on oraclecloud where you can submit your application directly.
When was the IT Service Owner - Business job at Nokia Corporation posted?
This IT Service Owner - Business position at Nokia Corporation was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Owner - Business
Nokia Corporation
You'll be redirected to Nokia Corporation's official application page on oraclecloud.