IT Service Manager
Charles IT
IT Service Manager
apogeeusa· Information Technology
About this role
Overview
Apogee Engineering is looking for IT Service Managers. The IT Service Managers provide journeyman-to-senior level oversight of IT services that support NASIC Business Architecture activities. This position manages service delivery processes, ensures alignment with mission needs, and drives continuous improvement of IT service quality and performance.
****Contingent Upon Contract Award****
Responsibilities
- Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
- Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
- Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
- Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
- Develop and maintain service management documentation, including service catalogs and operational procedures.
- Provide leadership and guidance to support personnel delivering IT services.
Qualifications
Minimum Experience:
Citizenship: Must be a US citizen Clearance: TS/SCICertifications: ITIL certification required.Education / Years of Experience:
- Journeyman: Minimum three (3) years of experience in IT service management or closely related functional area; Bachelor’s degree in a relevant field
- Senior: Minimum ten (10) years of experience in IT service management or closely related functional area; Master’s degree in a relevant field
- Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments.
Additional InformationLocation: Wright Patterson AFB Dayton, OHOn-site/Hybrid/Remote: On-siteTravel: Occasional
Frequently Asked Questions
Is the salary disclosed for the IT Service Manager position at apogeeusa?
The salary for this IT Service Manager role at apogeeusa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Manager position at apogeeusa located?
This IT Service Manager role at apogeeusa is based in Wright Patterson AFB, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Manager role at apogeeusa full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Service Manager role in the Information Technology department at apogeeusa.
Which team or department does the IT Service Manager at apogeeusa belong to?
This IT Service Manager position is part of the Information Technology department at apogeeusa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Manager position at apogeeusa?
Click the "Apply Now" button on this page. You will be redirected to apogeeusa's official application portal hosted on icims where you can submit your application directly.
When was the IT Service Manager job at apogeeusa posted?
This IT Service Manager position at apogeeusa was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Manager
apogeeusa
You'll be redirected to apogeeusa's official application page on icims.