Environmental and Social - Lead - Section 3
systra
FULL TIME
IT Service Management
About this role
It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.
Understand better who we are by visiting www.systra.in
Context
In India, SYSTRA is an international consulting and engineering company operating in the fields of Metros, High Speed Rail, Railways, Roads, Buildings, Urban planning, and Water Infrastructure for public and private organizations.
Our unique expertise is backed with a reputation built through technical excellence delivered on projects. Our fully integrated services are tailored to plan and manage projects using proven best practices.
IT Service Management Specialist
Missions/Main Duties
- Hands-on experience with ServiceNow -> Hands-on experience with an IT service management (ITSM) platform such as ServiceNow or equivalent
- Strong knowledge of ITIL framework (certification preferred)
- ITIL experience is mandatory
- Solid understanding of Incident, Problem, Change Management, and CMDB
- Advanced Excel skills (mandatory)
- Experience in reporting and data analysis
- Excellent verbal and written communication skills
- Good to have Working knowledge of SQL
Profile/Skills
- Education Qualification: B.Tech (IT/Computer Science/Electronics)/ MCA
- Total experience 6–10 years in IT Service Management / ITSM
- Manage and oversee IT Helpdesk operations ensuring timely resolution of incidents and service requests
- Handle Incident, Problem, Change, and Service Request Management as per ITIL best practices
- Work extensively on ServiceNow and ITIL (mandatory) for ticketing, workflow, and reporting
- Maintain and update CMDB, ensuring accuracy and compliance
- Coordinate with internal teams and stakeholders to drive service improvements
- Prepare reports and dashboards using Excel for management review
- Ensure SLA adherence and continuous service improvement
We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It’s not a job - it’s a career!
Frequently Asked Questions
Is the salary disclosed for the IT Service Management position at systra?
The salary for this IT Service Management role at systra is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Management position at systra located?
This IT Service Management role at systra is based in Noida, UP, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Management role at systra full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Service Management role at systra.
How do I apply for the IT Service Management position at systra?
Click the "Apply Now" button on this page. You will be redirected to systra's official application portal hosted on icims where you can submit your application directly.
When was the IT Service Management job at systra posted?
This IT Service Management position at systra was posted on Jan 21, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Management
systra
You'll be redirected to systra's official application page on icims.