IT Service Desk & Technical Support Manager
About this role
• Manage and govern Service Desk & Technical Support services • Monitor SLA performance and service quality • Handle escalations and operational risks • Prepare monthly and ad-hoc reports • Drive continuous improvement and process optimization • Coordinate with stakeholders, vendors and internal teams • Manage service reviews, audits and improvement plans Requirements • 5–10 years of relevant experience in Service Desk / Technical Support / IT Service Management • Strong experience in Service Desk governance, SLA monitoring, escalation management and service reporting • Experience managing teams, workloads, service capacity and technical support operations • Strong knowledge of ITIL practices and IT service delivery • Experience in dashboards, performance reporting, audits and continuous service improvement • Strong stakeholder and vendor coordination experience Degree / Diploma in Information Technology or related field Preferred Certifications: • HDI-SCA / HDI-DST / ITIL Foundation / CompTIA A+ / equivalent • PMP / PRINCE2 / HDI-SCM / equivalent
Frequently Asked Questions
Is the salary disclosed for the IT Service Desk & Technical Support Manager position at madre-me?
The salary for this IT Service Desk & Technical Support Manager role at madre-me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk & Technical Support Manager position at madre-me located?
This IT Service Desk & Technical Support Manager role at madre-me is based in Doha, Ad Dawhah, Qatar. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Desk & Technical Support Manager role at madre-me full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Desk & Technical Support Manager role at madre-me.
How do I apply for the IT Service Desk & Technical Support Manager position at madre-me?
Click the "Apply Now" button on this page. You will be redirected to madre-me's official application portal hosted on zohorecruit where you can submit your application directly.
When was the IT Service Desk & Technical Support Manager job at madre-me posted?
This IT Service Desk & Technical Support Manager position at madre-me was posted on Sep 20, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk & Technical Support Manager
madre-me
You'll be redirected to madre-me's official application page on zohorecruit.