IT Service Desk Specialist

pwc· A.F.Ferguson & Co. Chartered Accountants
Apply Now ↗
📍 KarachiFull time

About this role

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

Being one of the leading accounting and professional services firms of the Country, A. F. Ferguson & Co. Chartered Accountants (a member firm of the PwC network) provides assurance, consulting and taxation services. This campaign aims to hire an IT Service Desk specialist for the Firm to join our information technology team based in Karachi. A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying and managing applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Technical Skills 

  • Windows & Microsoft 365 (Outlook, Teams, SharePoint) 
  • Active Directory (user accounts, groups, access/permissions) 
  • Troubleshooting (hardware, software, OS, and network issues) 
  • Ticketing systems (ServiceNow) 
  • Network fundamentals (DNS, DHCP, TCP/IP, VPN, Wi‑Fi) 
  • Remote support tools (RDP, Quick Assist, etc.) 
  • Endpoint support (drivers, imaging/basic deployment) 
  • Printers/scanners and general office device troubleshooting 
  • Email/account support (password resets, mailbox access) 
  • Endpoint protection/antivirus basics 


Inventory Management 

  • Asset tracking and maintaining accurate hardware/software records 
  • Managing the IT equipment lifecycle (receiving, tagging, assigning, relocating, retiring) 
  • Coordinating replacements and RMA/warranty processes with vendors 
  • Stock control for accessories and spare parts (headsets, cables, adapters, batteries) 
  • Updating inventory/asset data in an ITAM/CMDB system (or approved spreadsheets) 
  • Supporting periodic audits (check-in/check-out, discrepancy resolution) 


Vendor Correspondence, Negotiation & SLA Management 

  • Communicating with vendors for service requests, repairs, and replacements 
  • Negotiating turnaround times, resolution targets, and service credits per SLA 
  • Managing vendor escalations and ensuring timely updates during outages/issues 
  • Tracking SLA performance (response/repair times) and maintaining vendor documentation 
  • IT budgeting 
  • Reviewing quotes and coordinating procurement-related approvals (as applicable) 
  • Maintaining professional written correspondence (email/ticket notes) and audit-ready records 


Customer & Service Skills 

  • Strong customer service and professional communication 
  • Ticket prioritization and SLA adherence 
  • Documentation skills (ticket notes, KB articles, inventory logs) 
  • Clear, user-friendly explanations to non-technical users 
  • Escalation and follow-through with internal teams 


Security & Compliance (Helpful) 

  • Security best practices (least privilege, MFA awareness) 
  • Proper handling of user data and access controls 
  • Following IT policies/procedures during support and asset management 

Qualification Required: Bachelors in computer science or any equivalent IT Qualification 

Minimum Years of Experience: 2 years 

Certification(s) Preferred: CompTIA A+  

PwC A.F. Ferguson & Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Frequently Asked Questions

Is the salary disclosed for the IT Service Desk Specialist position at pwc?
The salary for this IT Service Desk Specialist role at pwc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk Specialist position at pwc located?
This IT Service Desk Specialist role at pwc is based in Karachi. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Desk Specialist role at pwc full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Desk Specialist role in the A.F.Ferguson & Co. Chartered Accountants department at pwc.
Which team or department does the IT Service Desk Specialist at pwc belong to?
This IT Service Desk Specialist position is part of the A.F.Ferguson & Co. Chartered Accountants department at pwc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Specialist position at pwc?
Click the "Apply Now" button on this page. You will be redirected to pwc's official application portal hosted on workday where you can submit your application directly.
When was the IT Service Desk Specialist job at pwc posted?
This IT Service Desk Specialist position at pwc was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Specialist
pwc
Apply for this role ↗

You'll be redirected to pwc's official application page on Workday.